Customer Service Sales
Resume:
Raquel Rodríguez
Vandalia Av. Brooklyn, NY
******@*******.***
EXPERIENCED TOUR GUIDE/ SALES MANAGER
Tour guide and sales manager known for exemplary customer service, team
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player mindset and exceptional cash-handling accuracy.
Nine-year record of dedication and dependability reinforced by consistent
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“exceed expectations” ratings on performance reviews and multiple “Sales of the
Month” honors.
Backed by excellent interpersonal skills and a commitment to customer service
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that has been described as “very professional and caring” by same customers.
SALES SKILLS
Comercial Sales Customer Service Excellence
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Cash-Handling Accuracy Loss Prevention
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Correct Problem Solving Selling Innovation
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EXPERIENCE
ORIZONIA (CARLAY). Madrid, Spain
Tourism Business Company with up to $10 M in annual sales.
Tour guide/ Sales expert, 6/06 to 02/13
Courteously greet customers and efficiently sale products for a better function of the
company and the increase of the company wealth. Operate with reservations in different
countries using different languages and confirming the existing ones on the behalf of
customers ; collect payments and make transactions for the providers; and balance sales
and payments at the end of each tour. Assist with problem solving for the company, and
opening/closing procedures.
Accomplishments:
• Repeatedly named “best selling performance” at both companies in recognition
of excellent job performance and customer service.
• Commended by supervisors for flexibility in changing work areas as well as
increasing the places and typology of customers in different languages.
• Honored with repeated accounting behavior and zero overages/shortages among
the trips.
• Displayed a positive, helpful attitude on a daily basis that was consistently
praised by customers and employees alike.
THE PHONE HOUSE. Jerez, Spain
IT business company with up to $2.5M in annual sales.
Sales Operator, 6/06 to 02/13
Customers assistance over the telephone. Great working habits, and team leading skills.
Taking care of many calls as well as also improve the selling habits of coworkers and
company as well.
Accomplishments:
• Reached the bestselling of the month.
• Improved customers agenda by using different languages.
• Displayed a happy, willing to learn and achieve goals on a daily basis that was
consistently
EDUCATION
UNIVERSITY OF CADIZ, Jerez de la Frontera, Spain
Bachelors in Tourism, 2009
SOUTH HAVEN HS, South Haven, MI High
School Diploma, 2004
LANGUAJES
English: advanced *Portuguese: medium
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French: advanced *Italian: medium
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Spanish: advanced *German: basic
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TECHNOLOGY
Skilled at operating with new technologies, scanners and cell phone operating
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• Great skills in MS Word, Excel, Access, Pages, Internet, and general Media
Available for all shifts and extended evening/weekend hours, immediate
incorporation.
Contact this candidate