Customer Service Manager

Deborah Barrett

***********@*****.*****713-***-**** Cell

Career Profile: High energy, self starter who is detailed and results

oriented. A team player who can multi-task and effectively plan, organize,

and prioritize ones work load with positive results. Communicate with all

ethnic background.

Accomplishments

. Received perfect attendance awards for 5 years consecutively

. Received numerous "over and beyond" complimentary letters for

outstanding customer service

. Promoted to Safety Coordinator after completing Occupational Safety

and Health degree program

. Received PACE Health and Safety partnership Scholarship

. Received Safety awards for 2004, 2005, 2006, 2007 and 2008

Professional Experience

Assistant Manager

. Assisting area manager and manager with every aspect of the

operations of the center, to meet daily, mid day, nightly and monthly

deadlines

. Actively and consistently treat internal/external customers with high

level of respect and

. Professionalism

. Assist in customer credit verification

. Record customers interactions and transactions

. Responsible for collections on customers account

. Secure payments by cash, check, and debit card and money grams.

. Record information regarding financial status of customers, collection

of debts utilizing computerize system for tracking information

. Review with customers in precise details on all contractual loan

agreement

. Analyze and research credit reports to determine customer credit

worthiness, gathering key components, of information to make sound

financial decisions

. Weekly audits on customers files, legal documents, sales documents and

monies to ensure center is in compliance with company, state and

federal laws.

. Process tax return and filed with IRS

. Ensure center is in compliance with Federal, State, local Laws and

company policy and procedures

Customer Service Representative

. Experienced with geographical routes, city/country codes, Zulu and

military time

. Diffuse situations by offering workable solutions within a timely

manner

. Communicated and coordinated with internal department

. Excellent written and oral communication skills

. Process orders, forms, applications and request

. Collaborated with marketing and public relation project for the

company

. Conducted performance review and made personnel decisions such as

compensation and promotions

. Interviewed applicants, investigated background information on

applications

. Travel to various job sites to train, check on employees as well as

employers

. Reviewed resumes for proper grammar, spelling and punctuation

. Counseled individuals and provided group educational/vocational

guidance services

. Performed as a Liaison with employee and worksite supervisor

. Resolved administrates by coordinating preparation of reports,

analyzed data and indentified solutions

. Facilitated orientations to employees and supervisors

. Logged in daily/weekly reports of employees payroll, attendance,

evaluations, job performance behavior and activities

Safety Coordinator

. Created a Safety Business Plans that was approved by local station

manager for staff to comply, also approved by safety manager in

Atlanta Georgia

. Lifted 50lbs to 75lbs

. Monitored guidelines for preventing common injuries, lifting storage

of specific materials, hazardous materials, conveyors belts

. Conducted safety training and educational program to new hire, also

recurrent training

. Weekly inspection in cargo, warehouse, maintenance, bag chute and

ticket counter

. Documented certifications, reports, trainings, meetings, audits and

write ups,

. Reviewed weather and fire evacuation procedures with staff

. Completed mandatory annual training required by Delta and Department

of Transportation on hazardous material and security

Work History:

Advance America - LaMarque, Texas December 2010 - Present

Assistant Manager

Houston Work Source- Houston, Texas May 2009 - September

2009

Supervisor

Delta Airlines - Houston, Texas November 1996 - 2008

Customer Service Agent

Safety Coordinator March 2003 - November

2008

Education

Florida South University February

2013

Certification- 30 Hour General Industry

Kaplan University Online

Business Management

San Jacinto College- Deer Park, TX. Associate Degree

Occupational Safety and Health

James Madison High School Diploma

Technical Skills

Ms Office Word, Excel, Power Point, type 40 wpm, Email, internet, Foxfire,

Twist database, Peripheral devices (scanner, printers, fax etc), other

software applications Delta-term, Delta-matic and World tracer

Certification: Haz Mat

Contact this candidate