Customer Service Quality Assurance
Resume:
Angelique Williams
Overnight Staff Pharmacist - Walgreen's
***** ***** **** ** - ******** City, TX 77489
*******@*********.*** - 281-***-****
WORK EXPERIENCE
Overnight Staff Pharmacist
Walgreen's - October 2005 to Present
Duties and Responsibilities:
• Analyze prescribing trends to monitor patient compliance and to prevent excessive usage.
• Review prescription to assure accuracy.
Clinical Pharmacist
Walgreen's - Houston, TX - August 1993 to Present
Pharmacy Manager
Walgreen's - August 2002 to October 2005
Duties and Responsibilities:
• Responsible for managing day to day operations of Pharmacy.
• Responsible for selection, training, scheduling and development of Pharmacy department personnel.
• Responsible for assuring that Pharmacy department procedures and practices are in compliance with Federal
and State regulation and guidelines.
• Manages and controls prescription department inventory
Staff Pharmacist
Walgreen's - August 1993 to July 2002
Duties and Responsibilities:
• Responsible for the utilization of technology and management of workflow within the Pharmacy Department
• Responsible for managing customer service interactions, quality assurance management, patient counseling,
and complaint resolution.
• Recommends and implements loss prevention controls and procedures.
• Improves prescription numbers, store sales and profit through accurate filing of prescriptions.
EDUCATION
Bachelor of Science in Science of Pharmacy
Texas Southern University, School of Pharmacy & Health Sciences
August 1993
High School Diploma
Debakey High School for Health Professions
June 1988
ADDITIONAL INFORMATION
• Pharmacy Preceptor (August 2002 - Present)
• Completion of IV techniques course at The University of Houston, October 2005
• Strong Customer Service, organization and supervisory skills
• Self-Motivated/Detail oriented
• Possess critical thinking skills and the ability to work with minimum supervisor in a fast paced environment
Contact this candidate