Customer Service Manager

Miriam L Graham

*** * ** *****, *** Angeles, CA *0011 Home: 323-***-**** - *************@*****.***

Summary

Objective {to obtain a position in which I would be able to use my skills and experience with customer.

Highlights

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Experience with customer on phone or upfront. q

Accomplishments

Experience

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I can relate to Spanish speaking clients. Call center management experience

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Dedicated to process improvement

My experience has been with customer of all types, especially with Spanish speaking due to language barrier. Promoted to Call Center Manager

Tax Consultant

Driver/Dispatch January 2011 to Current G Aleman Enterprises – Tustin, CA

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Drive in town and out of town; we deliver to warehouse and individual stores. q

I answer phones and use map quest for our guide. q

I collect feedback from customers. q

Provided accurate and appropriate information in response to customer inquiries. Built customer loyalty by placing follow-up calls for customers who reported product issues. . Ran reports and supplied data to fulfill customer report requirements.

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Maintained up-to-date records at all times.

Receptionist January 2007 to January 2010 DR Cumberland Pediatrician

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Taking care of infants, responsible of each child, that comes into office, q

Answer phones, make appointments, File chart, enter clients information on computer. q

Properly directed inbound calls in phone queues to improve call flow.

Sales Associate January 2005 to January 2007 Atlanta

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Customer Service order phones interacting with customer service. q

Sale on phone on site or over the phone. q

Give advice on phone plans and best phone to use.

Tax Consultant January 2004 to January 2006 Jackson Hewitt IL – Atlanta, GA

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Helping customer with taxes, making decision with client, when needed calling the IRS. collecting money, handing out checks, answering phone calls.

Assistant Manager

January 2003 to January 2005 M &M Cleaning – Waukegan, IL

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Placing workers on job sites, consult business q

Account receivable q

marketing for cleaning jobs. q

Answering phones q

Demonstrated mastery of customer service call script within specified time frames. q

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Receptionist January 2002 to January 2003 Lake Shore Gastroenterology – Gurnee, IL

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Answer phone when client call, q

Calling insurance to make sure information is updated. q

Book appointment at hospital. q

Call patient with hospital time frame. q

Data Entry on clients procedure . q

Translating in office with patient while doctor consulting.

Receptionist January 2001 to January 2002 Chicago Cornea Consultant – Highland Park, IL . Answer phone when client call, . Calling insurance to make sure information is updated. . Book appointment at hospital. . Call patient with hospital time frame. . Data Entry on clients procedure . . Translating in office with patient while doctor consulting.

Bank Teller January 2000 to January 2001 Bank One – Highland Park, IL

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Handling money when received from client . q

Answering phones. q

Handling money when given by customer or bank manager. q

Making accurate count at the end of my shift.

Sales Associate January 1996 to January 2001 Snackanberg Ace Hardware – Highland Park, IL

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Customer Service, q

Answers phones when client call to find parts q

Sale Weber grills q

Making Keys q

Cutting of pipes q

Flower arrangement

Education

College of Lake County /Seventh Day Adventist 12 Gurnee, Il, USA General High School Diploma

General Studies, Math, Science, English, Agriculture, Biology and Spanish.

Additional Information

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Interested in becoming a part of your company.

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Would like to be a Customer Representative.

Contact this candidate