Customer Service Sales

Location:

Posted:

March 21, 2013

Sheila Rene’e Hayes

***********@*****.***

Business professional, highly experienced in customer service. Excellent communication skills and ability

to work under pressure and the dedication to meet complex deadlines and goals.

PROFESSIONAL ACCOMPLISHMENTS AND EXPERIENCE

Customer Service, Los Angeles, CA 04/2011 – 01/2013

Lakey’s Cleaners

Responsible for store’s daily production. Managed revenue and cost while ensuring the quality of

standards of family business. Handled drop-offs and pickups, created invoices for incoming orders,

answered incoming calls, accounts receivables, payroll and a variety of other duties.

Customer Service, Los Angeles, CA 10/2007 -04/2011

Par Avion Meetings & Conventions

Responsible for customer service issues regarding payment and billing issues. Identify research and

resolve customer issues using the computer system. Prepared monthly commission statements for

hotels and airlines. Listened attentively to callers need to ensure a positive customer experience.

Consistently strived for quick complaint resolution commended by management for the ability to

resolve problems on the first call and avoid escalation of issues. Exceled within a service-oriented

company, demonstrating a talent for communicating effectively with customers from diverse

backgrounds.

Receptionist/Office Assistant, Los Angeles, CA 08/2003 - 10/2007

Par Avion Meetings & Conventions

Responsible for greeting, assisting visitors and clients. Answered all incoming calls using ShoreTel 15

line telephone system. Responded to guest and public inquiries. Received, directed and passed on

telephone and faxed messages. Responsible for travel arrangements for sales team. Ordered and

maintained a sufficient record of office and kitchen supplies. Provided administrative services for CEO

and Office Manager. Picked up and distributed daily mail. Prepared Fed Ex, DHL, UPS deliveries.

Responsible for updating employee benefits manual. Handled weekly calendars for sales agents, and a

variety of office duties.

Call Center Agent, Los Angeles, CA 09/1997 - 8/2003

Par Avion Meetings & Conventions

Provided prompt and courteous customer service in a call center setting, Managed incoming and outgoing

calls for attendees and exhibitors to book air, car and hotel reservations. Prepared exhibitor and attendee

rooming lists for large groups, assisted team lead with full support of help desk. Responsible for daily

telemarketing. Switchboard relief and the ability to work with a team or independent.

EDUCATION:

Santa Monica City College – General Studies

South Bay Business College – Business Administration

Skills: Microsoft Word, Microsoft Excel, Microsoft Outlook