High School Customer Service

SUSAN EGAN

*** ****** *****, **** ** The Hills, Il 60156 – 847-***-**** – *****.********@*****.***

OBJECTIVE:

Seeking to continue my career where I can utilize my extensive experience, knowledge and skills in an

administrative and customer service role that allows for advancement and growth.

WORK HISTORY:

Office Manager March 2010 – Oct. 2012

Gregory S. Tehle, DDS, Barrington, Illinois

Managed day to day operations for a mid size dental practice.

Coordinated all aspects of patient care.

Managed all insurance claims for patients.

Managed part time employees.

Regional Adult Education Network Coordinator Sept. 2007 – Sept. 2008

WXXI Public Broadcasting Council

Rochester, NY 14603

Served an eight county region of New York state teachers by coordinating required certification classes pertinent to

their districts programs.

Managed Director’s calendar.

Negotiated all contracts with prospective speakers, trainers, and venues.

Managed all budgets.

Planned all state required training and certification classes.

Human Resources Administrator & Administrative Assistant to VP July 2005 Nov. 2006

Acres Group Wauconda, Il 60084

Human Resource Administrator for a multi million dollar company serving 250 employees.

Assisted the management of coaching program for employees.

Planned summer intern program events.

Coordinated and maintained the Random Drug Testing program.

Support Staff August 1992 June 2005

Palatine Township High School District 211

Palatine, Il 60067

Successfully assisted faculty, staff, students, parents and sporting officials on many levels while at Palatine High School.

Managed part time employees.

Conceptualized and instituted inventory of all equipment and inventory.

Maintained weekly payroll for sporting officials and support staff.

Scheduled all officials for sporting events.

Developed weekly sports programs

EDUCATION:

Arlington High School

General Studies

Arlington Heights, Il 60004

Graduated 1978

VOLUNTEER EXPERIENCE:

Referendum Voter Mobilization Coordinator October 2004 – April 2005

Palatine Township High School District 211

Palatine, Il 60074

Led a hugely successful property tax referendum to balance the District 211 budget.

• Chaired District level Voter Mobilization Committee managing 10 chairs from different schools.

• Conducted weekly meetings, created agenda & organized district wide schedule.

• Member of District level Steering Committee overseeing four general committees.

• Chaired School level Voter Mobilization Committee managing 25 precinct captains.

• Conceptualized and developed manual for all volunteer canvassers.

• Participated in the management of a $50,000 advertising budget.

MEMBERSHIPS:

President of Palatine High School Booster Board

• Managed an annual budget of $150,000

• Managed 28 different committees.

• Re organized the Annual Scholarship Dinner Dance doubling the value of each scholarship awarded.

• Re organized the scholarship program so that it was inclusive of the entire senior student population.

• Conceptualized and developed a Dress Exchange program for our students attending Prom.

• Reinstated, and re organized our coat check program for student dances.

SOFTWARE/SYSTEM SKILLS:

Mircosoft Office, Word Perfect, Excel, Power Point, Front Page, Photo Shop, Outlook,

Lotus Notes, Mitchell Humphrey Accounting System.

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