Customer Service Manager

Tracy Landis, Torrance CA

***********@*********.***

Objective

A position as an administrator, administrative assistant, and/or customer service representative.

Skills Profile

- Proficient at multi-tasking with computers, people, faxes and phones.

- The ability to organize and prioritize work.

- Develops and cultivates professional relationships

- Excellent interpersonal, time management and communication skills.

- Seeks input and feedback for the continuous improvement of company’s

services.

- Demonstrated ability to lead people and get results.

- Discrete in dealing with confidential information, a creative thinker, and a

strategic planner.

Employment History

Producer, Blue Ribbon Insurance Agency 9/4/2012 Present

Torrance, CA

- Set-up and maintain client files, ensure appropriate documents and records

are up to date.

- Able to work in a collaborative team environment or individually.

- Thrives in a fast paced, dead line oriented setting.

- Offers an optimal mix of attractive products and solutions.

- Initiated client review and renewal systems.

Administrator, L. Lynn Hamilton Insurance Agency 8/16/2006 9/1/2012

Torrance, CA

- Procured, packaged, and sold State Farm insurance policies.

- Displayed an exemplary aptitude and proven ability to create documents,

letters, and all correspondences.

- Furnished front- line risk and field evaluations on site.

- Evaluated use of proprietary software in the application process.

- Initiated annual reviews of existing policies to update information and re-

evaluate replacement costs.

- Cultivated, secured, and maintained customer relationships.

- Increased client retention and collection of premiums by 65 per cent.

Licensed Insurance Professional, Thrivent Financial for Lutherans 8/1/2004 8/15/2006

Redondo Beach, CA

- Scheduled meetings, calendared appointments, and choreographed events.

- Created compliant marketing materials for Thrivent's products and services.

- Supported national outreach programs and activities that helped

congregations, schools, charitable organizations.

- Interned, educated and mentored in annuities, disability, life insurance and

long term care.

- Successfully solicited donations from amusement parks and aquariums, i.e. The

Long Beach Aquarium of the Pacific.

Property Manager/Office Manager, Bayview Properties 1/3/1994 7/15/2004

Hermosa Beach, CA

- Reported to owners on the condition of 8 remaining properties, their tenancy

and repairs.

- Wrote classified ads for periodicals and computer and rental services.

- Prioritized paper work, reconciled checking accounts, made bank deposits.

- Ran credit reports and checked references.

- Timely collected and processed monthly rents and payments.

- Maintained open lines of communications with tenants.

- Served thirty-day notices and went to court to recover damages.

- Called service contractors and vendors for repairs and to negotiated bids.

Education: University of Arizona and UCLA Bachelor of Arts in Criminology

Triple Minor: Marketing, Public Relations and Advertising.

Activities

- Fund Raiser, EIF Cancer Walk, Los Angeles

- Certified Yoga Instructor, Martial Artist, Redondo Beach

- Jewelry Designer, Torrance

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