Customer Service Manager
Resume:
Career Overview
Dedicated CDL A driver with over 20 years of experience with high quality standards to help with company success
Strength and Skills
Hard working team member
Over 20 years driving experience
Heavy haul/lowboy
Dump trailers
Mechanics
Diagnostic skills
Organized
Fast learner
Reliable
Efficient
Clean license
Excellent under pressure
Extreme broad range in repair and maintenance in trucks, and heavy equipment
Work Experience
Mechanic/ manager
Ajax inc
June 2012 – Present
Manage parts
Manage out of town jobs
Works on cat/cummins/Detroit
Organization
Consulting on all new purchases
Heavy Duty Mechanic
Ragusa Equipment Repair
July 2011 – June 2012
Customer interaction
Ordered parts
Completed repair orders
Sourcing parts
Answered phones
Scheduling
Payment processing
Repair orders
Completed mechanical work on all types of vehicles from start to finish
Diesel engines – Cat, Cummins, Detroit, Deitz, Ford, Chevrolet
Gas engines – Ford, Chevrolet
Transmissions – Eaton, Mack, Alison,
Farm equipment – John Deere, Case, etc.
Basic preventive maintenance
Computer diagnostics – engines, transmissions
Diagnostics on ABS, Airbrakes, hydraulic brake, hydraulic systems, axles, driveline, etc.
General Manager/ Mechanic/ Tow Truck Driver
Autoworks Towing
January 2010 – July 2011
Direct management of tow division
Budgeting
Truck and equipment purchasing
Responsible for hiring and discharging employees
Submitting invoices
Cash management
Sourcing new providers
Managed all the tow truck drivers
Maintained a safe work environment for my employees and myself
Customer service
Road side service on heavy duty vehicles
Repaired all tow trucks
Maintained all maintenance on tow trucks
Kept logs of maintenance
Worked in all weather conditions
Success of my management
Took low producing company and made it extremely profitable
Consecutively was awarded top AAA tow company in New York State, it was based on the amount of tows, customer service, safety of customers and drivers, and extensive equipment maintenance
General Manager/ Mechanic/ Tow Truck Driver
CNY Towing
January 2009 – January 2010
Cash management
Budgeting
Managed tow division
Truck and equipment purchasing
Submitting invoices
Collecting payments
Sourcing new providers
Customer service
Managed employees
Responsible for hiring and discharging employees
Road side service on all vehicles
Diagnostic repair
Maintained all maintenance on tow trucks
Kept maintenance logs
Maintained a safe work environment
Assisted all customers in any kind of weather conditions
Success of my management
Took the company from 2 trucks to 9 trucks
Took the company from 1 auto club provider to 29 auto club providers
In the first year of operation the company was awarded top 100 tow companies in the country
Owner Operator
LAC Trucking
May 2002 – January 2009
Owner operated
Contracted to Kawasaki and Yamaha corporations for distribution of all power sports in New York State and Northern Pennsylvania servicing over 100 dealers
Service and repair of all trucks and trailers
Scheduling routes
Scheduling pick ups
Book keeping
Maintained safe work environment
Driver/ Mechanic
Mix Brothers
January 1998 – May 2002
Drive tractor trailer, dump trucks, haul heavy equipment
Complete restoration of trucks and trailers
Building glider trucks, install motors, transmission, rear ends
Diagnostic and repair engines, transmissions, rear ends
Complete re rail of trucks
Education
Groton High School 1990
References
Bill Higgins
Caleb Ragusa
Jay Zhe
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