Customer Service Representative

ZEWENGEL G. ABRAHA

*** **** **** ******, *** #* Los Angeles, CA 90011

*********@*****.***

Cell 310-***-**** ~ Message 424-***-****

OBJECTIVE

CUSTOMER SERVICE REPRESENTATIVE

SUMMARY

Self-employed, senior associate, promotion representative

Experienced, customer service professional, access to capital certificate

Customer service representative; cashier; friendly and helpful

Work well with all levels of staff; team player; excellent problem solver

Able to handle difficult customers with tact and efficiency

Multi-lingual (English, German, Amharic, Tigrinya, American Sign Language)

WORK HISTORY

In-Home Care Provider 11/10-09/11

L.A. County In-Home Supportive Services, Hawthorne, CA 05/08-04/09

• Work with elderly patient; shopping, cooking, cleaning. Keep house clean; empty trash. Run errands,

arrange transportation, and make appointments. Assisted offices with translation (Amharic-English).

Security Officer 09/07-10/08

Inter-Con Private Security Inc. Pasadena, CA Health Care Group

• Worked at Kaiser Permanente West Los Angeles providing patient stand-by and patrolling hospital

and parking areas. Opened secure areas for employees, patients, and visitors.

Resident Manager 08/05-05/07

Jenkins Property Management Inc., Lawndale, CA

• Provided maintenance and cleaning for 12-unit apartment building. Collected monthly rent from ten -

ants, showed vacant units to prospective tenants, kept inventory of apartment appliances.

Customer Service Representative 11/04-03/06

AMPCO System Parking Inc., Los Angeles, CA

• Employed as Cashier and Parking Attendant at parking lots in Beverly Hills and Marina Del Rey.

Provided courteous and efficient customer service. Performed light maintenance.

Part Time Receiver 09/03-03/04

Falles Paredes Family Discount Store Inc., Harbor City, CA 90710

• Checked inventory, assigned prices; tagged and displayed merchandises make ready for sales.

Warehouse Worker 09/01-05/04

Select Personnel Services Inc., Gardena, CA

Labor Ready Inc. Temporary Agency Inc., Torrance, CA

• Loaded and unloaded merchandise. Worked on assembly lines, received returned merchandise,

cleaned and refurbished, and packed make ready for shipping.

EDUCATION AND TRAINING

General Education Classes 2009-2010

Los Angeles Trade Technical College, Los Angeles, CA

Certificate: Computer Software (MS Office) 2005

Harbor City Adult Community School, Harbor City, CA

High School Diploma

Medhane Alem Comprehensive High School, Addis Ababa, Ethiopia

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