Customer Service Sales
Resume:
Walter S. J ackson I I I
************@*****.***
Objective:
Seeking a career in a stable organization where I can be a part of a great
Customer Service team and add my professional experience to contribute
to the success of the company.
Qualifications/Skills:
Working knowledge of MS Windows, SAP, Excel, PowerPoint,
Outlook, Lotus Notes, TruckMate, NG, NMFC, LimoMagic, FastTrack-
Cloud, LimoSys, MAS 90, People Soft, Typing, Data Entry, and 10 key.
Problem solver, team player, outstanding customer service skills, multi-
tasking, detailed oriented, call center high volume experience.
Experience:
Daylight Transport Long Beach, CA 4/2012 – 10/2012
Client Services Representative
• Manage customer inquiries by phone or email professionally
• Provide Rate Quotes for potential shipments ( Canadian, International,
Air Land Sea) LTL, Volume
• Process Pick Up requests, forms, and invoices
Interact with other departments and partner carriers to resolve
•
customer related matters
Call documentation
•
Follow up customer calls where necessary
•
MyLife.Com / Intelligent Beauty LLC (Special Projects)
El Segundo, Brea CA 5/2010 – 8/2011
Customer Care Representative
Responsibilities were to provide professional and quality service to
MyLife.Com customers by utilizing strong verbal and written
communication skills and effective telephone techniques regarding
MyLife.Com subscriptions, and membership plans. Promote customer
retention. Call documentation.
Assisted SENSA Weight Loss System customers with product
information, order processing, subscription cancellations, and Trial
extensions. Customer retention. Suggested ways to use product. Credit
Card handling, call documentation. Instant Messenger & Excel used to
perform job related tasks.
San Gabriel Transit Company
Dispatcher/Call Taker (Better Opportunity) 4/2009 – 4/2010
Duties were to receive and process request for Taxi service via telephone,
Dispatch Taxi, monitor G.P.S routing system to plan destination times.
Google Maps and Google Satellite imagery used to locate addresses and
pick up locations. 2way radio contact and "Instant Messaging”.
Empire CLS
Global Reservations Representative (Laid Off) 8/2007 - 9/2008
Inbound Call Center 30 - 60 calls taken per day. Processed request for
Limousine and Greeter service for "High Profile" clientele. Maintained a
strict high level of confidentiality regarding V.I.P. travel arrangements.
DS Waters of America
Customer Service Representative 2/2006 - 7/2007
Processed request for water deliveries. Billing inquiries, credit for failed
deliveries, credit card payments, assist customers with on-line orders,
new account set up & price adjustments. Call documentation, mentored
and trained associates, handled calls regarding "Escalated" matters.
Customer retention.
American Honda Motors/Toyota Motor Sales/ Nissan North America
(Special Projects)
Acura Client Services Rep 3/2002 – 12/2005
Handled client concerns regarding Automobile sales and service issues
experienced at Acura dealerships. Provided Acura product information
derived from owner's manuals. Customer retention. Decided if Honda
Corp would administer "Goodwill" assistance on vehicle repairs that are
not covered under warranty, call documentation.
Administrative Assistant
Completed daily reports by compiling data from a variety of sources
(Internet, Intranet, manuals, online reports) to create Excel spreadsheets
that monitored daily operation trend levels for the Toyota campus. Direct
liaison between Real Estate & Facilities and outside vendors.
Consumer Affairs Team Lead
Direct liaison between Nissan vehicle owners and Nissan dealers.
Worked to resolve disputes between customers and dealers at the sales
and service level. Responsible for deciding if Nissan Corporation would
assist customers with vehicle repairs on a "Goodwill" basis. Promoted to
Team Lead, responsible for resolving escalated matters.
Education: George Washington Preparatory High School Los Angeles, CA
References are available upon request.
Contact this candidate