Customer Service Manager
Resume:
Fred Collins
Compton, CA *****
Email **********@*****.***
OBJECTIVE
To obtain a position: in order to utilize my experience and education.
EDUCATION
Master of Business Administration, Expected Graduation 2014
University of Phoenix, San Diego, California
Bachelor of Science in Operations Management, July 2004
Remington College, San Diego, California
Related Courses:
Introduction to Operations Management, Regulatory Environment of Business Law, Human Resource
Management, Proficient in Quantitative Business Analysis, Statistic, Graphs and charts, Managerial
Accounting Analyzing work related cost and start up cost, Principles of Marketing, Target Marketing, and
Marketing.
Associate of Science Degree in Internet Information Systems, January 2003
Education America University, San Diego, California
PROFESSIONAL SUMMARY
Midland Credit four years as an account manager /customer service; Exceeded the rolling avg. for the four
Years Reviews billing statements with customers and computes costs associated with the statement in order
to resolve discrepancies and to answer questions. I have adjusts customer billing statements on the
computerized billing system. when a service-related problem has occurred or payment arrangements have
been coordinated on delinquent accounts.
Proven ability to analyze business processes and provide effective solutions. Two years of progressive
supervisory and customer service experience. Over two years of Information Technology sales. Exceeded
daily quotas and held salesman of the month title.
EXPERIENCE
Exodus Business Solution/Man Power AUG 2012 to Oct 2012
• B2B Sales
Patenaude & Felix APC Law Firm May 2011 to May
2012
• Legal Account Rep
• Payment arrangement with stipulations
• Negotiation of settlements
• Skip tracing
• Make 150 outbound call a day
Midland Credit Management
• Collection
• Skip tracing
• Make 600-800 outbound call a day
• Provide education on credit awareness
San Diego, California
Account Manager
February 2005 to 2008
The Sutherland Group, Onsite at Gateway
May 2002 to 2005
San Diego, California
Help Desk Technician
• Tier level one 1 technical support
• Provide inbound and outbound technical support phone to Gateway customers in a timely and
professional manner.
• Advise customers on installation, configuration, and analysis issues of the existing hardware and
software
• Troubleshoot and replace and order parts
• Maintain a call ratio and $22.OO RPC, 20:30 (93%) of daily quota.
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