Sales Customer Service

TERRY BELL WOODS

**** ********* **. 770-***-**** – home

Fairburn, GA 30213 *******@*********.*** 404-***-**** – cell

OBJECTIVE A responsible position in which my background in communication, management, and

training can be utilized to help an organization achieve its goals.

QUALIFICATION SUMMARY

Master of Arts Degree in Communication

Public Speaking experience

Twenty-five years experience in telecommunications management & training.

Enthusiastic, energetic, diligent professional who uses tact and diplomacy in handling all

situations.

Highly motivated and goal-oriented, well-organized, precise in attention to detail, excellent

organizational skills, reliable decision maker.

Excellent communicator using verbal, written, and computer expertise.

Confident, self-assured; demonstrated ability to promote and maintain excellent image and

relationship with co-workers, community and students.

Exhibits desire to understand and retain new concepts, theories and technology as necessary.

Ability to complete multi-faceted tasks within time constraint allotted.

Proficient in the use and instruction of Microsoft Windows, Word, Excel and PowerPoint.

Experienced photographer, specializing in events and portraiture.

PROFESSIONAL EXPERIENCE

GEORGIA MILITARY COLLEGE

Adjunct Assistant Professor 2008-Present

ATLANTA TECHNICAL COLLEGE

Adjunct Public Speaking Instructor 2011-2011

SOUTH FULTON SENIOR SERVICES

Computer Fundamentals Instructor 2007 –2008

GEORGIA STATE UNIVERSITY

Visiting Communications Instructor 2008 –2009

Graduate Teaching/Research Assistant 2004 –2007

BELLSOUTH TELECOMMUNICATIONS

Advanced Technical Instructor 1999 –2002

Territory Manager 1997- 1999

Systems Designer 1996 - 1997

Service Consultant 1992 - 1996

Various Positions 1977 –1992

EDUCATION

Georgia State University – December 2006

Master of Arts Degree in Communication

GPA 3.75

Saint Leo College - June 1999

Bachelor of Arts Degree in Business Administration

Bachelor of Science Degree in Computer Information Systems

Delta Epsilon Sigma National Scholastic Honor Society / Class Valedictorian

Spelman College – Attended 1976 - 1977

TERRY BELL WOODS Page two

PROJECT MANAGEMENT

BELLSOUTH TELECOMMUNICATIONS

Managed the sales efforts of BellSouth Data Sales Agents through account planning, product and

application training, and compensation payment resolution.

Equipped Data Sales Agents with electronic access to BellSouth systems.

Provided feedback and developmental training for salespeople on sales process, knowledge of

BellSouth services, and interpersonal skills with customer base.

Met an annual sales objective and assigned it among Agents based on historical and forecasted

sales activity.

Organized, researched and prepared documents and reports related to BellSouth

Telecommunication’s Performance Improvement.

Provided technical support to the BellSouth sales effort in the areas of pre-sale study activity,

analysis and design of products and services.

Provided assistance in determining pricing and implementation requirements.

Participated in the account planning process, including positioning with the customer as a

technical resource, and identification of applications for products and services.

Administered product certification training and administrative training to Authorized Sales

Representatives and Data Sales Agents.

Coordinated the roll out of new products and services to Data Sales Agents.

Supported and implemented BellSouth Agency Sales Executive selling efforts, and coordinated

interdepartmental installation activities.

Recommended services through analysis of customer needs and requests.

Coordinated interdepartmental activities and delivered training to customers for telephone

systems.

Conducted departmental meetings to keep Data Sales Agents aware of BellSouth’s standards,

requirements & procedures.

Handled overall customer support.

SOUTH FULTON SENIOR SERVICES

Assisted with the day-to-day management of the Fairburn and Palmetto Neighborhood Senior

Centers

Assisted with the development of the monthly program and activities

Assumed responsibility for special projects as assigned

Performed the duties of the Center Managers in their absence

COMMUNICATION AND COMPUTER SKILLS

Four years experience developing and teaching various Communications courses, including Speech,

Public Speaking, Business Communication, Public Relations & Journalism, to undergraduate

students at Georgia State University and Georgia Military College.

Designed, edited and distributed newsletters for BellSouth Business, Morehouse School of

Medicine Southeast Addiction Technology Transfer Center, The Continental Societies, Inc.,

Fairburn Neighborhood Senior Center, and Just Friends, Inc.

Researched and developed material to teach computer skills to senior citizens in South Fulton

County.

Supervised the design and distribution of national handbooks and promotional materials for an

international non-profit organization.

Designed a national newsletter, magazine and annual report distributed to members, donors and

supporters of an international non-profit organization.

Created standardized report notebooks to be used as an organizational tool for leaders and

members of non-profit organizations.

TERRY BELL WOODS Page three

INSTRUCTIONAL DUTIES

Georgia Military College, Adjunct Assistant Professor - Responsibilities include overseeing and

teaching BUS 204 - Business Communication, COM 101 - Fundamentals of Speech

Communication, and COM 201 – Public Speaking with discretion over the manner of

presentation, course format, testing and test content, attendance rosters, and related instructional

activities.

Atlanta Technical College, Adjunct Instructor - Responsibilities included over-seeing and teaching

SPCH 1101, a Public Speaking course.

Georgia State University, Visiting Instructor - Responsibilities included over-seeing and

teaching Journalism 3500, a Public Relations course; Journalism 4540, a Public Relations Cases

and Problems seminar; and Journalism 3560, a Public Relations Writing Course.

Georgia State University, Graduate Teaching/Research Assistant - Responsibilities included 1)

overseeing and teaching Journalism 3500, an undergraduate Public Relations course; Journalism

3560, a Public Relations writing course; Journalism 2500, a communications research and

information technology course; Journalism 1010, a basic reporting course; and Speech 1000, a

human communications course; 2) assisting faculty members’ research on ethnicity differences

in public participation; journalism / public relations law & media reporting of campus crime.

ACADEMIC ADVISEMENT LEADERSHIP

Mentor to GSU Public Relations students concerning their coursework, academic progression, and

graduation goals.

Mentor to GMC-Fairburn Communication students concerning coursework and academic

progression.

Mentor to teenaged Tri-Cities High School student through work with the I Have A Dream ®

Foundation.

Served as State Coordinator, Young Ambassadors for Non Violence, responsible for preparing a

selected group of high school students for a work/study trip abroad.

Served as speech coach to local high school students.

INSTRUCTIONAL LEADERSHIP

Provided instruction to BellSouth managers on basic computer and data networking fundamentals.

Developed course content, after researching tariffs, technical databases and other available

resources.

Regarded as a Subject Matter Expert on BellSouth’s regulated product offerings.

Coordinated and delivered remote instruction via BellSouth’s Interactive Videoconferencing

Center.

Created and maintained a high performance environment characterized by positive leadership and

strong team orientation while encouraging teamwork and customer service.

Consistently displayed a high level of effort and commitment to performing work.

Monitored book orders, final grade reports, various end-of quarter instructional reports, and

relevant student activities.

Developed course content used for the instruction of computer concepts to senior citizens in South

Fulton County.

Researched layout, cost & availability of program printing options as a function of the Georgia

Military College-Fairburn 2009 Graduation Planning Committee.

TERRY BELL WOODS Page four

COMMUNITY SERVICE/EVENT MANAGEMENT

Provided strategic planning and supporting budgets for annual meetings of a 45-chapter

international non-profit organization.

Chaired a National Meetings Committee that arranged events resulting in a successful board

meeting in Washington, DC for 25 national officers and 165 guests of an international non-profit

organization.

Collaborated with the National Parks Service and The King Center to coordinate a New Year’s Eve

Celebration for a local faith based organization that provided wholesome entertainment at various

venues to 2000 guests.

Coordinated the Public Relations campaign, including the provision of strategic planning and

supporting budgets, for the Pastoral Installation of a local faith based organization.

Served as Ambassador for the America I Am Exhibit. Responsibilities included a familiarization trip

to Philadelphia, PA in order to discuss best practices with event organizers, coordinated

distribution of exhibit passes, public relations & collaboration with various community

organizations.

Managed the operations of the Transportation Ministry including coordinating the purchase of two

vans for transporting senior citizens of a local faith based organization.

Continental Societies, Inc. – Currently serving as National Second Vice President responsible for

membership across 45 chapters in the US & Bermuda, Past National Public Relations Officer, Past

National Meetings Chairperson, Regional Public Relations Officer, Past Local President, Vice

President, current Public Relations Officer, various Committee Chairperson roles.

AWARDS

BellSouth Business Systems Peak Performer

PHOTOGRAPHY SKILLS

Intuitive Freelance photographer, with an eye for composition.

Owner of Relatively Speaking Photography – www.relativelyspeakingphotography.com.

Interests include digital imaging, event photography and portrait photography.

Clients include Ebenezer Baptist Church, Atlanta, GA; Recording artist Jennifer Holliday; A

Platinum Affair Event Planning Service; Continental Societies, Inc.; Just Friends, Inc.

PRESENTATIONS

Presented “Don’t Be Afraid of the Mouse” - workshop on volunteer retention and recruitment

to 850-member non-profit organization.

Delivered keynote message for Women’s Day Prayer Breakfast, local faith based organization.

Presented keynote message, “Oh, the Places You’ll Go” - 5th grade graduation, local Elementary

School.

Delivered valedictory address at Saint Leo College graduation.

Presented “The Work of the Church Trustee” – Trustee Board Planning Retreat, local faith

based organization.

Wrote and directed “Keep Your Toolbox Stocked” for local faith based organization.

Wrote and directed “It Takes A Village” for local non-profit organization.

PERSONAL DEVELOPMENT

Successfully completed United Way’s Volunteer Involvement Program (V.I.P) that trains people

from ethnically diverse and underrepresented populations into leadership roles in nonprofit

agencies.

Successfully completed a class on Liturgical Writing, Ebenezer Baptist Church, Atlanta, GA.

Successfully completed Georgia Military College technology services training.

Successfully completed Digital Photography training.

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