Customer Service High School

Erica V. Johnson

**** **** ***** ******, *** #*. Gardena, California 90247. 661-***-****

*********@*****.***

OBJECTIVE

I am a detail oriented individual seeking employment with an organization

where I can utilize my skills. I am hard working, a team player and

dedicated to getting the job done.

EDUCATION

School for Integrated Academics and Technologies (SIATech)

Imperial Beach, CA

. High School Diploma, June 2010

San Diego Job Corps

Imperial Beach, CA

. Obtained Hotel and Lodging Certificate, September 2010 -

January 2012

EXPERIENCE

2012 Hylands

Los Angeles,

CA

Provides quality in every homeopathic

product of natural medicine.

Warehouse Packer

. Package sealed medications per the customer's order request

. Lift 50 pound boxes onto crates

. Review packing list to make sure all items are accurate

. Document and analyze the customer's order

. Clean/prepare containers evaluating all shipping materials

for damages or defects.

. Destroy defective products

2010 - 2012 San Diego Job Corps

Imperial Beach, CA

One of the nation's largest

vocational training programs in the U.S

Hotel and Lodging

. Front Desk Attendant - Greeted Visitors

. Answered and distributed incoming calls via PBX system

. Housekeeping

. Room Service

. Served and Received Food Orders

. Data Entry (Internet, Microsoft Office, Email)

2008- 2010 A1 Mobile Service

Compton, CA

Specialize in mobile Live Scan

services throughout Los Angeles County

Customer Service

. Communicated with customers by telephone, electronically

or in person

. Handle and resolve customer complaints

. Process orders, forms, applications and requests

. Manage customers' accounts

. Retained/Filed records of customer interactions and

transactions

. Communicate and coordinate with internal departments

References Available Upon Request

Contact this candidate