Customer Service Quality Control
Resume:
LAURIE ENGELHARDT
Hermosa Beach, CA 90254
*******@*******.***
SUMMARY OF QUALIFICATIONS
Over 15 years of customer service, inside sales, direct and promotional marketing experience
Extensive knowledge of all aspects of digital color, print production, estimating, quality control and
brand marketing
Dedicated, creative, team player always striving for 100% customer satisfaction
Self-motivated, extremely organized, able to prioritize workloads and handle multiple projects
simultaneously
Excellent communication and problem solving skills; able to convey ideas with conviction and clarity
COMPUTER SKILLS
Photoshop CS6 Microsoft Outlook 2010
InDesign CS6 Adobe Acrobat 10
Illustrator CS6 Microsoft Excel, Word, Powerpoint
ACT ESPOnline
QUARK Express Serious Management
EMPLOYMENT HISTORY
2011-2012 Jack Nadel International Marketing Company, Culver City, CA
Brand Marketing Company
Account Coordinator
Internal Sales Support for 4 Account Executives
Design artwork/graphics
Communicate with Vendors for order status
Verify Pricing with Vendors
Provide Quotes
1993-2011 American Reprographics Company, Los Angeles, CA
Digital Reprographics Service Bureau
Customer Relations Supervisor
Handle & Coordinate orders from start to finish
Pre-flight Color jobs
Inside Sales Coordinator
Quality Control Supervisor
Color Print Estimator
EDUCATION
BA/Photography - Brooks Institute of Photography, Santa Barbara, CA
AA/English - Santa Monica College, Santa Monica, CA
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