Project Manager Customer

Zvika Alfassy

Phone: 954-***-**** Plantation, FL

Email: ********@*****.***

LinkedIn: www.linkedin.com/in/zalfassy

Project Manager for Software R & D and Hardware Product Delivery

Possess strong Customer-Facing Project Management expertise in delivering robust Core-Network BSS/OSS and VAS

solutions for Telecom Operators, worldwide. Highly technical Project Manager of R & D and Support Teams in developing,

deploying and supporting customized software products and hardware solutions. Delivered substantial revenue, increased

productivity, improved quality and processes and enhanced customer satisfaction through well-governed and on-time

projects. Particularly skilled in developing Project Scope of Work, Solution Architecture and software features specification

requirements that generate the best possible outcome at the lowest possible cost. Hold global perspective, resulting from

extensive International travel and relocation to Israel, Germany, South Africa and USA.

PROFESSIONAL EXPERIENCE

COMVERSE TECHNOLOGY, INC., multiple locations and roles 1994 - 2012

Customer Facing Project Manager, (VAS Delivery), Plantation, FL 2011 -2012

Directed 10 Development and Delivery Engineers and Subcontractors implementing over 10 Standalone and Disaster-

Recovery multi-site VAS Messaging Systems deployments for several strategic Telecom Customers in the Latin America region,

servicing more than 20,000,000 subscribers. Scope included: Project P&L and Customer satisfaction.

Delivered VAS Projects that generated new and repeat business exceeding $15M in revenues, annually.

Increased customers’ market share by delivering Software upgrades and Hardware expansions, new project installs and

outstanding in-service support.

Interfaced with Customers to define project requirements and translate business objectives into technical solution and

tactical plans, which improved quality and satisfaction as well as reduced time to market.

Developed and managed deployment strategies and acted as Champion of several major customers, including Millicom

Accounts in Guatemala, El Salvador and Honduras, Telcel in Mexico and multi-site deployment for Cable and Wireless in

the Caribbean region.

Responded to internal or external escalations and defined risk mitigation plans with core teams to secure millions in

repeat business.

Supported Product Pre-Sales Experts and Solution Management to ensure revenue growth and achieve target margins.

Customer Facing and R&D Project Manager, (Real Time and Converged Billing Solutions), Mount Laurel, NJ 2001-2011

Filled in various Technical Management roles; Customer-Facing Project-Manager, R&D Technical-Manager, PMO member

and Release-Manager for Converged-Billing and Real-Time-Billing Software and Hardware Products and Services.

Spearheaded cross-organization teams comprised of Development, Customer Support and Professional Services consultants

to deliver large-scale Core Network Billing Systems’ Hardware products, Software Releases and Services – starting from

Scope of Work phase through on-site Integration and testing to Service Launch.

Managed R&D and Deployments teams on customers’ sites and successfully launched highly-customized Real-Time

Billing product and Corporation’s flagship Converged-Billing product.

As Alltel's Customer-Facing and R&D Project Manager, managed cross-functional team of 15 deployment and R&D

engineers to migrate service to all-new large-scale Hardware platform and upgrade to highly-customized Software

Release. As a result, Comverse was named Vendor of the Year for 2008 for this project delivery that generated more

than $25M in revenues.

Managed Scope of Work (SOW) specifications requirements that increased delivery quality end-to-end and secured

corporate reputation for excellence and cost containment.

Managed 100s of New-Feature and Maintenance Software Releases Specifications and Content with customer, which

greatly impacted the quality of Product deliveries and Professional services.

Managed internal and external testing efforts of 100s of software releases to gain Customer Final Acceptance and

achieve commercial milestones.

Provided ongoing technical consultation to Customers and Corporate Engineers to satisfy specific Customer’s feature

requirements, which helped customer to successfully launch new Marketing campaigns, increase ARPU and overall ROI.

Helped to focus business direction into key technological solutions while working with Customer, which helped

Company’s Product management to define and synchronize Product road-map with Market needs.

Actively engaged in Pre-sales efforts with Technical Proposals, which contributed to repeat sales with targeted

customers.

Zvika Alfassy

Phone: 954-***-**** Plantation, FL

Email: ********@*****.***

LinkedIn: www.linkedin.com/in/zalfassy

COMVERSE TECHNOLOGY, INC., multiple locations and roles (Continued) 1994 - 2012

Team Leader, Product Quality Assurance, Mount Laurel, NJ 1999-2001

Managed R&D PQA Test team to perform Internal testing for Real Time Billing Software features functionality, as well as

Hardware and Software Performance Benchmark Certification, Alarms, Sizing, Licensing, Extreme Operations and Disaster

Recovery domains, as part of software release readiness phase before delivery to customer’s site.

Customer Support Manager, Johannesburg, South Africa 1996-1999

Managed team of 10 Customer Support Engineers to successfully perform 100s Software Upgrades, legacy/DB Migrations,

as well as dozens of Hardware Installations and Expansions and In-Service 24/7 maintenance for large VAS and Pre-Paid

systems across the fast-growing Africa Region, to customers’ satisfaction that resulted in much repeat business.

Customer Support Specialist, Frankfurt, Germany 1995-1996

Deployed first Trilogue Infinity Product to flagship distributed-systems Project for Deutsche Telekom.

Achieved successful Service launch in record-time, resulting in massive amount of follow-on P.Os for new-systems

Installation and Expansion projects.

System Engineer, Manufacturing, Tel Aviv, Israel 1994-1995

Performed hardware, software integration and testing for numerous Voice-Mail, SMS, and IVR systems before delivery to

Customer sites for on-site integration.

EDUCATION AND PROFESSIONAL DEVELOPMENT

BSC, Computer Science (GPA: 3.75/4.0) Mercy College, Dobbs Ferry, NY

Associate’s Degree, Practical Engineer (Electronics)

Senior Teacher Certificate

TECHNICAL COMPETENCIES

Project and Program Management Real-Time and Converged Billing Customer Relationship Management

Project Deployment life-cycle Standalone / Distributed Systems Network planning and sizing

Resource Management Software Development life-cycle Voice Mail, IVR and SMSC

Project Cost Estimation Requirements Definition Technical Specifications Analysis

Telephony Signaling Protocols Process Management Solution Design and Implementation

Data Communication Protocols System Software/Hardware Integration Software Release Upgrades

Scope of Work Dashboards/Delivery Schedules Service Agreements

Project Deployment Systems/Human Resource Allocation Timelines

Legacy DB Migration Greenfield Installations Hardware Expansions

Operating Systems: Windows, UNIX, Linux

Software: Microsoft Office Suite, Visio, Web Design, Paint shop

Programming Languages: C, C++

CORE COMPETENCIES AND ATTRIBUTES

Customer Focused Strategic Planning High-Performance leadership

Effective Communicator/Coordinator Process improvement Budgeting, P&L

Analytical Multi-Tasking Managing Customer Relationships

2

Contact this candidate