Manager Management
Resume:
Experience Summary:
Having *+ years of extensive IT experience in Analysis, Design, Development
and Implementation of Software Applications. Core expertise is in the area
of EAI Technologies with IBM Corporation India Pvt. Ltd (www.ibm.com/in)
managing top emerging World Wide Clients with Solution Approach for the
clients.
Proficient in managing customer & business partner software services
management in services perspective as a Services Consultant.
Software under WebSphere MQ brand, such as Service, and providing
Solutions, Managing customer services problems with Critical SLA's, I am
confident that my credentials and commitment to innovation and development
will make me an excellent candidate.
Areas of Expertise :
IT Delivery Management- Migration projects, Product development
Product Specialization - WebSphere MQ, Application Server
Technical Skills (Management / Software / operating systems):
MIDDLEWARE : WebSphere MQ, Application server (WAS)
Protocols : TCP/IP, HTTP/HTTPS, LDAP, SOAP
Scripting : UNIX Shell Script, Java script, wsadmin Jython
Operating Systems : Red Hat Linux, Solaris, AIX & Windows
NT/XP/2003,z/OS
Application Servers : IBM WebSphere MQ, Application Server 7.x,
Web Servers : Apache 2.0, IBM HTTP Servers 6.x
Education
B.E (Electronics and communication), 70%, 2010
Professional Certifications/Courses & Clearances:
Service Manager Implemention
ITIL Foundation V3 Certified.
AIX Foundation
AssetCenter 4.x
Foundation of Tivoli Process Automation Engine
Tivoli Service Request Management
Tivoli Asset Management for IT
Achievements
IBM WebSphere MQ v 7.0
Undergone the COE (Center Of Excellence) training in IBM for 15 months.
Completed ITIL V3 Foundation certification in IBM.
Got BLUE miles Award from IBM
Professional Experience
Employer: IBM India Pvt Limited Client: APMM (Apmoller
maresk line) Account
Role: Product Admin / WebSphere MQ Team Size: 5
Period: Feb 2011 - Till Date
Environment: WebSphere MQ on AIX systems
Contribution:
Installation, Configuring and Administration of the IBM WebSphere MQ on
AIX, Solaris, Linux windows and Mainframe(z/OS)
Creating new WebSphere MQ Queue Manager, channels, Queues and
Troubleshooting the MQ connectivity.
Create/Alter/Delete MQ objects to meet business requirements.
Implemented all production and non-production changes that come through IBM
Change Management system.
Supported Production, pre-production, Dev, Test, QA, SPT, EDU environments.
Worked on both Distributed and Cluster environment
Checking for CIRATS compliances which includes security vulnerabilities and
fix packs recommended by IBM Engineering team.
Worked on Various CIRATS like Missing helath check data, Fixing the
deviation, ID revalidation and labeling
Worked on Fix packs and Migration activity on the platforms of AIX,
Solaris, Linux, windows
Implemented MQ upgrade from 5.3 CSD14 to 7.0.1.8 for the requested
environments.
Involved in RCA Preparation for all Sev1, Sev2 as per the client
requirement.
Worked on setting up Security-SSL for MQ objects.
Worked on HA of production environment through clustering
Excellent analytical skills and problem solving capabilities.
Handling the Problem/Change/Incident Management
Interactions with client whenever required to resolve issues
Supporting for DR(Disaster Recovery) for yearly once
Worked on With Message broker(MB)
Preparing Shift schedule for 24/7 Support work.
Achievements in APMM: [BS]Fw: Investigation no' - 10822
Action:I have reduced 7000 Repeated tickets in 2months of period in APMM,
found out there is the tool issue, rectified and reduced the alerts, got
client level appreciation and got Blue miles award in IBM
Employer: IBM India Pvt Limited
Client: BOI(Bank of Ireland)
Team Size:5
Project: Product Admin / WebSphere MQ
Role: Product Admin
PERIOD: Feb 2011 - Till Date
Environment: WebSphere MQ on AIX systems
Contribution:
Installation, Configuring, Upgrading and troubleshooting the WebSphere MQ
and Installation of fix packs to the Requested environment
Hands-on experience on MQ Administration experience on platform like Aix,
Solaris Linux, Windows
Worked on with Migration activity according to the customer requested
version and platforms
Worked in APAR( fixpack) activity to the required platforms
Daily health check to the server
Worked on distributed platforms
Implemented SSL on MQ
24/7 Support work
Client: BOI(Bank of Ireland)
Employer:IBM India
Team Size:5
Project: Websphere applicatio server(WAS)
Role: Product Admin
Environment: WebSphere Application Server v6.1.0.43
Contribution
Trouble shooting various problems in different stages of development using
logs files.
Installed, configured and administration of IBM HTTP Server V.6.0
Installed fix packs to overcome Application server problems.
Administration of WebSphere Application Server and Network Deployment.
Involved with other team members in writing scripts to automate deployment
process and backup procedures.
Configuring WebSphere Application Server on multiple platforms for both
horizontal and vertical scaling for Work Load Management..
Additional Experience:
Employer: IBM india pvt ltd
Role: Work load manager(dispatcher)
PERIOD: Feb 2011 - Till Date
Team:Pool-7
Team size:24
Contribution:
Dispatching the tickets on priority basis to our team members
Concept called RHYTHM, BLUE, JAZZ, According to their levels tickets will
be dispatched
Monitoring the native ticketing tool on daily basis without any exception
Creating and closing the work orders on daily basis
Personal Details:
Date of Birth : 09-03-1989
Father's Name : S.Raghunathan
Marital Status : Single
Nationality : Indian
Languages Known: English, Tamil, Malayalam
Contact details : +919*********
Email id : *************@*****.***
Temporary address: 5/81 2nd Cross st
Sabarinagar porur
Chennai-116
Permanent address: 19a Rajamanickam st
Hastampatty
salem-7
I hereby declare that the information given above are true and correct to
the best of my knowledge and belief
.
Signature:SindhuRaghunathan
Place : Chennai
Date :23/12/12
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