Customer Service Manager

Tia Johnson-Shepherd

Hardworking Experience Customer Service Worker, with Excellent Management Skills

**** ****** - *******, ** *****

*******@*****.*** - 313-***-****

I worked and volunteered in various organizations and retail businesses for over 15 years.

WORK EXPERIENCE

Board of Directors

Communities In Schools Detroit - Detroit, MI - September 2010 to November 2012

Assisted with restructuring of operations and financial responsibility, assisted with getting accounts paid up

to date by reaching out to vendors. Assisted with the hiring of a new CEO.

Member of the operation and bylaws committee.

Chairperson

DETROIT DISTRICT-WIDE PARENT ADVISORY COUNCIL - Detroit, MI - September 2006 to May

2012

• Meet with other professionals to discuss individual students' needs and progress.

• Meet with parents and guardians to discuss their children's progress and to determine their priorities for their

children and their resource needs.

• Confer with parents or guardians, teachers, other counselors, and administrators to resolve students'

behavioral, academic, and other problems.

• Attend professional meetings, educational conferences, and teacher training workshops to maintain and

improve professional competence.

• Collaborate with teachers and administrators in the development, evaluation, and revision of school programs.

Customer Service Manager

CONNECTING PARENTS TOGETHER - Detroit, MI - September 2003 to February 2006

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and

comments, as well as actions taken.

• Confer with customers by telephone or in person to provide information about products and services, to take

or enter orders, cancel accounts, or to obtain details of complaints.

• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using

computers.

• Solicit sale of new or additional services or products.

Customer Service

ART VAN FURNITURE - Dearborn, MI - October 1999 to May 2001

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Confer with customers by telephone or in person to provide information about products and services, to take

or enter orders, cancel accounts, or to obtain details of complaints.

• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using

computers.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,

refunding money, and adjusting bills.

• Refer unresolved customer grievances to designated departments for further investigation.

• Check to ensure that appropriate changes were made to resolve customers' problems.

EDUCATION

Jordan College - Detroit, MI

ADDITIONAL INFORMATION

• Skilled in Microsoft Office (Word, Excel, Powerpoint, Outlook)

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