Customer Service Safety
Resume:
ALLAN ITKOW
*** *********** ****, *********, ** *0188
**********@*****.***
HOSPITALITY, RETAIL and CUSTOMER SERVICE PROFESSIONAL
•
Bilingual, energetic, talented, motivated, professional with
Profile •
over 10 years combined broad based hands on experience in
management, hospitality, retail and customer serviced
gained from work in diverse industries
1. Solid experience in hiring, training, supervision, counsel,
discipline, coaching/motivating personnel.
2. Exemplary performance reviews and recognition for
superior customer service. Brilliant communication and
interpersonal skills.
3. Fluent in French and currently learning Spanish
4. Excellent in PC Software knowledge including Microsoft
Office Word and Excel
5. Experiences in resolving employer challenges with
innovative solutions, systems and process improvements
proven to increase efficiency, customer satisfaction and the
bottom line.
6. U.S. Citizen
Teambuilding & Supervision
•
Key Skills
Meeting & Event Planning
•
Inventory Control Management
•
Hotel Operations
•
Customer Service & Guest Satisfaction
•
Ability to lead, guide and motivate at all levels
•
Staff scheduling
•
Expense Reduction
•
Insured all team members follow hotel policies and
•
procedures
Strong written and verbal communication skills
•
Problem solving skills
•
Functions well in high stress atmosphere
•
7. Ability to multi task
•
2010 2012
Holiday Inn, Capital Avenue,
Professional Experience
Atlanta, GA
Assistant Executive Housekeeper/Housekeeping Supervisor
1. Maintained and controlled all housekeeping equipment
2. Ensured all corporate Risk Management (MSDS, HazComm) standards were in compliance
3. Ensured that large guestroom turns were handled efficiently
4. Maintained consistency with departmental opening and closing procedures
5. Inspected guest rooms daily
6. Oversight of public areas cleaning to standard
7. Assisted in maintaining required pars of all housekeeping and laundry supplies with regular
scheduled inventories and proper ordering
8. Monitored work orders and submitted to engineering according to hotel procedures
9. Follow up on work orders to ensure completion
10. Conducted pre shirt meetings for all room attendant and housemen
11. Oversight of proper use of radio etiquette
Monitored out of order, out of service and discrepant and show rooms
12.
13. Maintained constant
communication with
Guest Services
14. Balanced and cleared
room status nightly;
compared the pm
housekeeping report with
hotel system room status
report and resolved
discrepancies
15. Reviews housekeeping
team members hours for
payroll and submitted to
Accounting on a timely
basis
16. Prepared team members
schedules according to
business forecast, payroll
budget guidelines and
productivity requirements
17. Anticipated and assessed
guest’s needs and
responded in a courteous
and professional manner
18. Distributed and directed
daily and weekly work
assignments
19. Knowledge of all services
and amenities that the
hotel offered
20. Practiced proper safety
rules to ensure the safety
and security of all guest
and team members
21. Ensured all carpets and
floors were vacuumed and
swept daily
22. Ensured all furniture,
pictures, decorations,
appliances and structural
surfaces, such as wall
fixtures, window seals and
vents were dusted and
cleaned daily
23. Ensured proper changing
of linens and remaking of
beds according to
13. Maintained constant
communication with
Guest Services
14. Balanced and cleared
room status nightly;
compared the pm
housekeeping report with
hotel system room status
report and resolved
discrepancies
15. Reviews housekeeping
team members hours for
payroll and submitted to
Accounting on a timely
basis
16. Prepared team members
schedules according to
business forecast, payroll
budget guidelines and
productivity requirements
17. Anticipated and assessed
guest’s needs and
responded in a courteous
and professional manner
18. Distributed and directed
daily and weekly work
assignments
19. Knowledge of all services
and amenities that the
hotel offered
20. Practiced proper safety
rules to ensure the safety
and security of all guest
and team members
21. Ensured all carpets and
floors were vacuumed and
swept daily
22. Ensured all furniture,
pictures, decorations,
appliances and structural
surfaces, such as wall
fixtures, window seals and
vents were dusted and
cleaned daily
23. Ensured proper changing
of linens and remaking of
beds according to
13. Maintained constant
communication with
Guest Services
14. Balanced and cleared
room status nightly;
compared the pm
housekeeping report with
hotel system room status
report and resolved
discrepancies
15. Reviews housekeeping
team members hours for
payroll and submitted to
Accounting on a timely
basis
16. Prepared team members
schedules according to
business forecast, payroll
budget guidelines and
productivity requirements
17. Anticipated and assessed
guest’s needs and
responded in a courteous
and professional manner
18. Distributed and directed
daily and weekly work
assignments
19. Knowledge of all services
and amenities that the
hotel offered
20. Practiced proper safety
rules to ensure the safety
and security of all guest
and team members
21. Ensured all carpets and
floors were vacuumed and
swept daily
22. Ensured all furniture,
pictures, decorations,
appliances and structural
surfaces, such as wall
fixtures, window seals and
vents were dusted and
cleaned daily
23. Ensured proper changing
of linens and remaking of
beds according to
13. Maintained constant
communication with
Guest Services
14. Balanced and cleared
room status nightly;
compared the pm
housekeeping report with
hotel system room status
report and resolved
discrepancies
15. Reviews housekeeping
team members hours for
payroll and submitted to
Accounting on a timely
basis
16. Prepared team members
schedules according to
business forecast, payroll
budget guidelines and
productivity requirements
17. Anticipated and assessed
guest’s needs and
responded in a courteous
and professional manner
18. Distributed and directed
daily and weekly work
assignments
19. Knowledge of all services
and amenities that the
hotel offered
20. Practiced proper safety
rules to ensure the safety
and security of all guest
and team members
21. Ensured all carpets and
floors were vacuumed and
swept daily
22. Ensured all furniture,
pictures, decorations,
appliances and structural
surfaces, such as wall
fixtures, window seals and
vents were dusted and
cleaned daily
23. Ensured proper changing
of linens and remaking of
beds according to
13. Maintained constant
communication with
Guest Services
14. Balanced and cleared
room status nightly;
compared the pm
housekeeping report with
hotel system room status
report and resolved
discrepancies
15. Reviews housekeeping
team members hours for
payroll and submitted to
Accounting on a timely
basis
16. Prepared team members
schedules according to
business forecast, payroll
budget guidelines and
productivity requirements
17. Anticipated and assessed
guest’s needs and
responded in a courteous
and professional manner
18. Distributed and directed
daily and weekly work
assignments
19. Knowledge of all services
and amenities that the
hotel offered
20. Practiced proper safety
rules to ensure the safety
and security of all guest
and team members
21. Ensured all carpets and
floors were vacuumed and
swept daily
22. Ensured all furniture,
pictures, decorations,
appliances and structural
surfaces, such as wall
fixtures, window seals and
vents were dusted and
cleaned daily
23. Ensured proper changing
of linens and remaking of
beds according to
13. Maintained constant
communication with
Guest Services
14. Balanced and cleared
room status nightly;
compared the pm
housekeeping report with
hotel system room status
report and resolved
discrepancies
15. Reviews housekeeping
team members hours for
payroll and submitted to
Accounting on a timely
basis
16. Prepared team members
schedules according to
business forecast, payroll
budget guidelines and
productivity requirements
17. Anticipated and assessed
guest’s needs and
responded in a courteous
and professional manner
18. Distributed and directed
daily and weekly work
assignments
19. Knowledge of all services
and amenities that the
hotel offered
20. Practiced proper safety
rules to ensure the safety
and security of all guest
and team members
21. Ensured all carpets and
floors were vacuumed and
swept daily
22. Ensured all furniture,
pictures, decorations,
appliances and structural
surfaces, such as wall
fixtures, window seals and
vents were dusted and
cleaned daily
23. Ensured proper changing
of linens and remaking of
beds according to
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