Engineer Project

R.Karthik

Objective

Utilize skills to the fullest extent, keep learning to

enhance them and contribute to the progress of the

organization.

Summary

Over 10 + years of experience in Designing &

Implementation of Voice networking products.

Strong networking knowledge, including LAN/WAN/Voice

protocols and general infrastructure equipment.

Strong working knowledge on Nortel Voice and Data, Avaya

Contact Centre.

Good communication and organization skills.

Technical Skill

sets Expertise in implementation of Voice solutions like PBX

and Contact center.

Expertise in TCP/IP Network Design, Implementation &

Troubleshooting.

Network Hardware Installation & Configuration.

Installation, Configuration & Troubleshooting skill sets

as below:

Voice:

Nortel Meridian 11C, 61C & 81C PBX,

IPPhones,SignallingServer,

Call Pilot, Contact Centre / AACC 6.x and Contact

recorder.

Network Protocols:

TCP/IP, PPP, Frame Relay, ISDN, RIP, OSPF, BGP.

LAN:

Passport 8600 L3, Ethernet switches 5510 & Nortel

Baystack L2 Switches, Juniper E-series (ERX

& REX)

Multiplexers:

Passport 4400,6400 & 7400 Series multi Service voice

compression switches

Traffic Generators :

Agilent.

Certifications

1.Nortel Certified Technology Expert (NCTE)

(Technology Standards and Protocols for IP Converged

Networks)

2. Nortel certified Technology Specialist (NCTS)

(Technology Standards and Protocols for IP Telephony

solutions)

3.Nortel certified support specialist (NCSS) Passport

Trainings 8600

Attended 4.Nortel certified support specialist (NCSS) Passport

7000/15000

5.Cisco Certified Network Associate (CCNA)

Avaya Aura contact center 6.2 Training at Dallas, Texas,

US.

Avaya Contact Recording,Bangalore,India

Passport 8600 Configuration & Management at Nortel Lab,

Chennai.

Professional 1. Company: Avaya India Pvt Ltd, Bangalore,India

Experience

Designation: Technical Support Manager.

Duration: July 2011- Till date.

Project Name: Global Service Delivery for HI Touch

Partners,EMEA.

Deliverables:

Providing Tier 3 level support to EMEA Customers for

product

range includes CS1000, Contact Centre, Call pilot and

Call recording

and handling high level escalations.

Follow up and guide team members and guide them to

achieve

yearly target in KPIs.

Escalation and Process Prime for the team.

Lab planning and deployment.

Handling critical escalation issues.

Subject Matter Expert for CS1000 and Contact center

portfolio.

Selection, training, evaluation and mentoring for new

Achievements joiners .

Facilitate customer resolution for escalated calls and

engaged the necessary technical support.

Motivate a team of technical support, includes both CS1K

and

AACC engineers through performance coaching.

Ramped up a team of 25 fresher's and brought them on

board quickly

Effectively handled escalations and received appreciation

from customers.

Effectively mentored the team for faster resolution and

to meet the metrics

Was Driving quality & Knowledge matrix for the team

2. Company: Wipro Technologies, Bangalore

Designation: Technical Lead

Duration: March 2006 - Till date.

Project Name: E-Series SIT regression - Forwarding and

Policy

Description: Juniper's E-Series routers are edge routers

which delivers the network edge. The routers are

popularly known as ERX (710,14XX) and REX (E-310 and

E-320).

Deliverables at Juniper E-Series Regression:

Involves the weekly testing activity of the integration

branches and also functional testing.

Involved in manual and regression testing activity on

weekly integration builds in Forwarding and Policy

Management.

Predominant work involved raising defects against the

issues/changes in behavior of the software and automation

of test-cases in the area of Forwarding and policy

(scaling, and existing manual test cases).

Testing ISSU (In Service Software Upgrade) and HA

(High-availability) features in the weekly integration

branches. Including new scripts into the regression test

bed for covering the new features/enhancements

Project Name: ACD / Callpilot Design ( July 2007 - July

2010)

Deliverables at Nortel-ACD/Call pilot DESGIN:

Working on Change Requests raised by Level-3 Technicians

from Nortel.

Analyzing the Sl-1 and C codes and developing patches to

fix the bugs and software related issues

Duplicating the issues faced at the customer end in the

Lab and coming up with solutions in the form of a patch

Sound knowledge in ISDN, ACD and Call Centre related

products

Fixing software design issues pertaining to different

types of trunks and ISDN protocols used across the globe.

Worked in Symposium, CCMS and Call Pilot related issues

Integrating the software fixes in the future software

releases using clear case.

Project Name:Nortel -GNTS (March 2006 - July 2007)

Deliverables at Nortel-GNTS:

Description: NORTEL-GNTS (Nortel Networks Global Network

Technical Support), North America region.

Worked for Nortel-GNTS to provide level 3 technical

assistance for tickets raised by distributor technicians

relating to Nortel Meridian EPABX.

Remote logging into EPABX to analyze configuration

settings and changing them if required.

EPABX Software Installation & Configuration

Analyzing the Client issues, Understanding and

duplicating the Client network in the Lab and

troubleshooting the configuration issues

Configuration and troubleshooting of switch-to-switch

call routing through all type of trunks using dialling

plans like CDP (Coordinated Dialling Plan) and UDP

(Uniform Dialling Plan).

Tracking communication between the EPABX and the CO

trunks over PRI links by capturing D-Channel signalling

messages.

Creating Solutions for the Technical issues and uploading

it in the client website.

3. Company: Ramco Systems Limited, Hyderabad

Designation: Network Engineer

Duration: May 2004 - March 2006

Key Responsibilities: Designing & Delivering Technical

Solutions

Pre Installation Site Surveys

Installation, Documentation & Post Sales product Support

Handling On Site Installations & Providing Technical

Support in the state of Andhra Pradesh for Nortel

Voice/Data products.

4. Company: Hathway Cable & Datacom Pvt. Ltd,Hyderabad.

Designation: Customer Support Engineer.

Duration: Nov 2002 - May 2004.

Responsibilities :

Maintenance of the Network Connectivity. Diagnosing CISCO

7206 VXR, 7206 CMTS series Routers and Cable Modems.

Monitoring Network traffic in CMTS and Gateway router.

5. Company: DDE ORG Systems Limited, Hyderabad.

Designation: Customer Support Engineer.

Duration: Sep 2001 - Oct 2002.

Responsibilities :

Appointed as a Help Desk Engineer in Comsat max Limited .

Maintenance of the Leased Lines which includes 2MB trunks

of Comsat as well as 64K and ISDN lines of Various

Corporate Clients.

Maintenance of Leased Circuits of Clients, which includes

Modem (DCE) and Cisco Router (DTE) Maintenance.

Some of the key 1. Project : Implementation of Core routing & Edge

projects switching with 1500 edge points.

Handled Location : Tata Teleservices Call Center, Andhra Pradesh

Circle

Description : Project involved designing & implementing a

Campus LAN for a 1500 seater office with Layer 3

technology at the network Core & Layer 2 at network

edge.

Redundancy was built into the design by having separate

Core switches at L3 level & running Multiple fiber cores

from the Core to the edge switches. Network level

resiliency was also available through VRRP. The network

backbone was built on Gigabit Fiber.

2.Project : Passport 7440 for Multiplexing of Data &

Voice.

Location : IntelliGroup Asia Pvt Ltd,Hyderabad..

Description : Installation & Configuration Passport 7440

for Multiplexing of Data & Voice.

Responsibilities :

Implemented connectivity of Passport 7440 at India with

another PP 6400 located at New JerseyUSA.

3. Project: Call Center Voice Infrastructure - 240 Seats

Location: Swift Response, Hyderabad.

Description:

Installation & Configuration of Meridian 11C PBX for

Voice & Passport 7480 for Multiplexing of Data & Voice

for 240 Seats.

Responsibilities:

Involved in capacity planning Installation &

configuration of Meridian 11C PBX & Passport 7480

multiplexed to cater for 240 simultaneous Voice Calls.

Implemented connectivity of Passport 7480 at India with

other 7480's located at Atlanta,USA.

4.Project :Implementation of Layer 3&2 switching (BS

5510) with MLT.

Location : DQ Technologies, Hyderabad.

Description:

Project involved designing & implementing a Campus LAN

Some of the key for Rendering,with MLT between IBM Blade servers

projects

Handled Responsibility:

Designed & Implementated,Performed the Installation

,Configuration & testing for the supplied equipment.

To build a reliable, efficient & Hi Performance Network

for DQ technologies.

5. Project: Call Center Implementation .

Location: IntelliGroup Asia, Hi-tech Ciy,Hyderabad

Description:

Installation & Configuration Passport 7480 for

Multiplexing of Data & Voice

Migration of PP7440 to PP7480 in CO.

Responsibilities:

Involved in capacity planning & configuration of PP 7480

for Voice Calls and Data.

Implemented Mesh topology connectivity of Passport 7480

at India with other 7480's located at CO Hyderabad, & New

Jersey USA.

Implemented ATM trunk between Hi-Tech City Office &

CO,Hydeabad.

.

Education Graduation

Course : Bachelor of Engineering in Computer science and

Engineering

Institute: Sethu Institute of Technology,Madurai Kamaraj

University.

Accomplishments

Touch stone award for best Performance in Avaya.

Awarded "You made a Difference" twice by Senior Director

Applause Award for support.

Recognized as one of the Best Performers on the floor for

providing exemplary technical service and receiving good

CSAT scores in GNTS.

Won the Trailblazers Award-2007 from Wipro for the Best

project Delivery.

Won rewards and recognition for the best CSAT's

Personal

Details

Fathers Name - K. Rajendran

Date Of Birth - 21 / 03 / 1980

Sex - Male

Martial Status - Married

Nationality - Indian

Languages - English, Tamil.

Passport No - K9774126

H. No 7, W, C-Block,

Divya Jyothi Lake view county,

Manipal County Road,

Singasandra, Bangalore,

Karnataka, India - 560068

Phone: +91-804*******

Mobile: +91-776*******

Email: **********@*****.***

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