Customer Service Sales
Resume:
Marcy Kegerise
Email: ********@********.***
Address: *** ****** **** **** ****
City: York
State: PA
Zip: 17403
Country: USA
Phone: 443-***-****
Skill Level: Management
Salary Range: $31,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Marcy Kegerise
140 Hidden Hill Farm Lane
York, Pa. 17403
Email: ********@********.***
Key Skills:
* Fifteen Years of Customer Service Training
* Employee Relationship Problem Solving/Troubleshooting and Employee Conflict Resolution
* Customer Complaint Handling/Reports and Documentation/Client Satisfaction Assurance
* Recruiting/Interviewing/Onboarding/Employee Career Advancement and Continued Education
* Up-Selling/Sales Support/Profit and Loss
EDUCATION:
Bachelors of Arts Management (Concentration in Human Resources)
American Public University
Charles Town, WV
Cumulative GPA 3.89/4.0
EXPERIENCE:
11/2011-3/2012 Forum Reading, PA
Office Coordinator (Temporary Assignment)
* Supervised all office operations including overseeing the daily objectives of personnel
* Developed efficient policies to enhance workflow processes through improved team member interaction
* Conducted all interviewing, training, and onboarding to expand the workforce
* Processed customer files to monitor sales opportunities and new business prospects
* Handled various bookkeeping duties including payroll and client invoicing
* Maintained the office in the owners absence
7/2010-8/2011 Einstein Brothers Inc. Lake Worth, FL
Manager
* Presided over all fiscal operations including sales goals, inventory and ordering, and profit and loss
* Assisted General Manager with the supervision of front and back of the house employees and their interaction with the clientele, vendors, and other members of the team
* Provided superior service to guests personally and ensured the work force complied with all customer service standards and objectives
* Maintained state and federal regulatory requirements for HACCP
* Responsible for all team member and unit cash candling, deposits, and payroll submission
3/2008-6/2010 Lifetime Fitness Boca Raton, FL
Life Cafe Assistant Department Head
* Oversaw all financial business dealing with cafe operations including sales goals, inventory and ordering, cost of good management, and profit and loss
* Directly managed the daily interaction of all cafe employees as well as team member scheduling, employee evaluations and counseling, and career advancement planning
* Directed the placement of employment ads for new positions, interviewing, onboarding, and the training of all new team members
* Maintained state and federal regulatory compliance of HACCP and trained the workforce in accordance with these laws
* Assisted Department Head with quarterly special event planning
Page 2
9/2003-2/2008 Darden Restaurant/Bahama Breeze Sunrise, FL & Towson, MD
Key Employee and Bartender
* Assisted managers with restaurant operations including sales goals, inventory, and cost of goods management
* Provided superior guest service and ensured compliance from the workforce
* Member of the opening team training program and head bar trainer
4/1998-2/2002 Walt Disney World/Animal Kingdom Orlando, FL
Key Employee and Bartender
* Member of the opening team for Disney Animal Kingdom
* Assisted managers with restaurant operations
* Team leader in charge of cast member training and continued education
Contact this candidate