Manager Customer Service

John Murcer

Email: **********@********.***

Address: Rockaway Ave

City: Rockaway

State: NJ

Zip: 07866

Country: USA

Phone: 201-***-****

Skill Level: Management

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JOHN MURCER

190 Rockaway Avenue Rockaway Boro, NJ 07866 Home 973-***-****

Cell 201-***-**** **********@*******.***

DIRECTOR of OPERATIONS/LOGISTICS & TRANSPORTATION

OBJECTIVE: To add value to an organization that can use a well-organized individual who is skilled in business management, personnel, operations, accounting management, and administrative functions as well as a strong customer service orientation.

SKILLS: Software: Microsoft Word, Excel, PowerPoint, Peachtree, QuickBooks.

Accounting: Profit and Loss Analysis, purchasing, inventory, cost analysis, general ledgers, budgeting and forecasting.

EXPERIENCE: DIRECTOR OF OPERATIONS

SameDay Logistics, Kenilworth, NJ (June 2011 Present)

I am working for a mid-size Courier Company located in Central New Jersey. I run the entire operations, which includes Dispatching, Sales & Adminsitration, Warehousing and I am also accountable for (30) owner operators and outside agents. I am also responsible for the P & L, and have direct reports from the Operations Manager, Sales Manager, and Warehouse Manager. I also oversee all major accounts in the Tri-State area. I handle all rate negotiations with owner operators, vendors & agents, and I also assist with the Sales team in trying to bring in new business.

EXPERIENCE: DIRECTOR OF OPERATIONS

Always Express, Carlstadt, NJ (February 2006- May 2011)

I worked for a small domestic/international Freight Forwarding company located in Northern New Jersey with annual gross sales of nine million. I ran the operations and accounting department, with direct reports from the Operations manager, Warehouse Manager, Bookkeeper, Payroll manager and Administrative Manager. My major responsibilities included hiring, rate negotiations with all our domestic LTL/FTL carriers, Commercial airline carriers, Air cargo carriers, local/non-local agents, as well as our domestic and international integrators. I also made sure we were TSA compliant whenever the TSA implemented new rules and regulations. I was very active in the accounting department and approved all invoices for accounts payable. I also assisted in the sales department trying to bring on additional accounts.

EXPERIENCE: DISTRICT MANAGER NEW JERSEY

Associated Global Systems, Elizabeth, NJ (May 2005-February 2006)

I worked for a major freight forwarder in the transportation/logistics industry. I handled all Domestic sales/operations in New Jersey, as well as profit and loss responsibilities at the station. Some of my functions included overseeing our warehouse operations, dispatch operations, owner operators, delivery/pick-up agents, customer service, inventory management and quality control management, trade show logistics, asset recovery and return, product delivery and home delivery, and our in-house parts distribution division, as well as handled all maintenance issues at the facility. I was directly responsible for negotiating rates with the LTL and FTL Carriers, Air Cargo Carriers, Commercial Airline Carriers and Vendors. I was responsible for bringing in new business, overseeing new start-up accounts, and account management with there existing customers. I also handled all accounting functions, payroll, and customer /vendor billing.

EXPERIENCE: OPERATIONS MANAGER NORTHEAST NETWORK

Velocity Express, Teterboro, NJ (December 2004-May 2005)

Responsible for all major accounts such as Omni care, GE, EZ Rack, Rochester Drug, Rite Aid, Nokia, and several other accounts. I was accountable for (190) independent contractors working for Velocity out of my facility. I handled all driver settlements, rate negotiations with vendors, and I made sure our accounts were properly billed. I was also responsible for all new start-up accounts, analyzing customer needs and making sure we were one-hundred percent DOT/OSHA/TSA compliant. I directed all dispatch and warehouse operations, and always maintained a very strong customer service focus.

EXPERIENCE: OPERATIONS MANAGER NORTHEAST REGION

DHL Danzas, Elizabeth, NJ (July 2003-April 2004) Oversee northeast operations in logistics, transportation, and warehousing.

Reinforced companys Best Practices in my facility, and made sure all managers and employees follow the summarized guidelines.

Controlled the overall operations of my agents/vendors at the outer points for the Northeast territory. Responsible for the overall productivity and performance.

Certified hazardous/dangerous goods coordinator for the entire Northeast Region. Made sure my region was in compliance with TSA rules and regulations, and completed CFR 49 and IATA training.

Responsible for the performance and productivity of my Night Operations Manager, Administrative Manager, Warehouse Manager and Traffic Manager.

Negotiated contract rates and tariffs with our LTL carriers, cargo carriers, and commercial airlines. Lowering carrier costs increased revenue 15%-20%.

Demonstrated excellent account management skills, resulting in an increase of revenue between 20%-30%.

Scheduled daily staff meetings to evaluate the progress on specific projects. Analyzed various methods that accelerated projects to meet required deadlines.

EXPERIENCE: OPERATIONS/CONTROLLER. Let it Grow, Inc., River Edge, NJ (Nov. 2001-April 2003) Prepared monthly, quarterly, and annual reports while supervising six people in the accounting department including the Accounts Payable and Accounts Receivable personnel, Purchasing Manager and the Payroll Manager.

Reduced cost in the overall operation through the application of my knowledge and experience in business management and cost analysis.

Responsible for all aspects of finance and business administration ranging from bookkeeping, cost accounting, processing all accounting data, and to accounts receivable and accounts payable.

Prepared and managed the companys finances as well as account reconciliation.

Maintained general ledgers, job costing, transferring of funds from one account to another, and handled all cash disbursements and paying the vendors in a timely manner.

Resolved a wide range of customer service and vendor related problems.

Controlled inventory from ordering supplies and merchandise to setting prices.

EXPERIENCE: DIRECTOR OF OPERATIONS. AirNet Systems, Teterboro, NJ (Dec. 1992-Mar. 2001) Influential Operations professional with comprehensive experience in cost analysis, client relationship management, accounting, and general daily operations. Strengths also included productivity resolution, employee counseling, time management and vendor relations.

Prepared company budget for the branch office. Worked on job costing, P&L statements, cost accounting and monthly accounting reports.

Restructured two other branch offices-New York and Connecticut-with new administration, personnel, branch managers, and also implemented new policies and procedures.

Responsible for the performance and overall productivity of my Operations Manager, Accounting Manager, Payroll Manager, Sales Manager and Office/Customer Service Manager.

Reviewed cost-reduction methods in order to meet quarterly budgets. Made necessary adjustments if needed to increase overall efficiency.

Evaluated all employees and managers, assured compliance of exceptional customer satisfaction.

Influenced the direction of others through compliments and praise. Provided guidance when needed, and gentle criticism if necessary. Staff members were strongly motivated to work in this kind of environment.

Delegated tasks to other managers. Project completion was always based on individual or team knowledge of appropriate objectives. Assisted in setting up the best strategy in managing projects.

Established an open-door policy for all employees and managers. Personal and/or work related issues were resolved as direct results of personal intervention.

EDUCATION: Rutgers Newark University, School of Management Bachelor of Science in Finance 2001

Montclair State University Bachelor of Science in Accounting 1995

DeVry Institute of Technology Associate in Electrical Engineering 1988

CERTIFICATION: Completed training in the Code of Federal Regulations 49 and IATA - 2005

References available upon request. Willing to travel

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