Customer Service Sales
Resume:
Rick Records
Email: **********@********.***
Address: ***** ********* *****
City: Indianapolis
State: IN
Zip: 46259
Country: USA
Phone: 317-***-****
Skill Level: Experienced
Salary Range: $33,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Richard W. Records
10834 Gathering Dr.
Indianapolis, IN 46259
**********@********.***
www.thisisitinformationservices.com
Education:
Associates Degree from Indiana Wesleyan University in Information Technology April 2012.
Indiana EMT Certification from Columbus Regional EMS August 1997.
Various EMS, rescue, fire, Haz-mat, Security and USAR certifications.
Security clearance from TSA.
Continuation of education pursuing my Bachelors Degree from IWU in business Administration.
Member of ASQ-Indianapolis
Yellow Belt in Krav Maga working towards a black belt at Impact Martial Arts Indianapolis, IN.
Work History:
Precision Rings Inc. October 2012 to Present
Quality Inspector
Perform Raw material receiving.
Perform all calibrations and documentation.
Perform 1st piece inspection from blue print,
Use CMM, Comparator, Micrometers, Calipers, leak testing, and many other types of inspection equipment.
Use ISO, ASTM, NADCAP, MIL and other specs to complete inspection.
Blue Print verification for our routers and parts manufactured.
Computer documentation of findings.
Handled all supplier files to keep them up to date.
Any other assignment per Quality Manager.
This IS IT Information Services November 2009 to Present
COO/CIO
Business-to-Business sales of my services, software, and hardware.
Face-to-face cold calls on Indianapolis area business marketing my services.
Complete operation of a small start-up business.
Additional computer training for business and marketing.
Addition of Corporate Website.
All shipping, receiving, account receivable, and accounts payable
Records Rentals March 2003 to Present
Owner/Operator
Own and operate a small residential rental business.
Complete all maintenance, leasing, accounts payable, accounts receivable, and contract negotiations.
Extremely skilled in documentation and civil litigation associated with this business.
Extremely skilled in taxes and tax appeals for property in Indiana.
Extremely skilled in contract writing and contract administration.
Metal Improvement Company May 2010 to October 2012
Quality Inspector
Perform calibrations and shot checks
Confirm shot peen parts are to customer specifications and industry standards.
DQR (Designated Quality Representative) for Rolls Royce Corporation.
Aerospace and automotive quality certified.
Shipping and receiving, forklift, and certification documentation.
Member of the Safety Committee
Customer service
Rural/Metro Ambulance April 2009 to February 2012 EMT April 1998 to January 2002
Fire, EMS, haz-mat, rescue, USAR certified
Customer service
Continuing education each year.
Franklin Township Schools March 2009 to February 2012
Substitute teacher
Provide substitute teaching when needed.
Service to the students
Watch Around the Clock Daycare February 2008 to April 2009
Owner/Operator
Provided childhood development to 14 adolescents
Face to face sales of my business
Advantis Medical April 2007 to April 2008
Quality Technician (Receiving and Final inspection)
Inspected finished product cases to print.
Assemble, clean, wrap and prepare final products for shipping
Wurth Service Supply September 2004 to April 2007
Key Accounts Quality Administrator (2006 2007)
Maintaining all PPAP and Inspection report documentation
supervise flow and completion of all quality lab activities
Interdepartmental and multi-location contact for all quality activities
Oversee control and disposition of all non-conforming product, Oversee Engineering Change Notice process which includes the control of customer blueprints and specifications via a document imaging system,
Maintenance of certifications in Wurths computer system
Initiation of the PPCR and SRDC process
Coordinate and submit all Key Accounts PPAPs
Familiar with PPAP, FMEA, Gage RRs, Flow Diagrams, Stat. applications and analysis
Coordinate monthly NCP for key accounts
Servicing my accounts
Sales to new and regular customers of new product line
Cross trained as an inside sales representative to assist in office when not on the road.
Wurth service Supply
Quality Inspector (2004 to 2006)
Responsible for inspecting incoming parts
Completed first piece inspections (ISIRs), PPAPs.
Equipment used: Comparators, calipers, ring gauges, plug gauges, torque wrenches, scales, plating thickness, CMN machine, micrometers, Tri-rolls
Ordered and filled customer bins and racks.
Transported merchandise, handled customer service issues, billed customers accounts
Provided inside sales and customer service
Community Health Network February 2002 until September 2004
Patient Service Technician
Delivered medical oxygen, durable medical goods, bath safety products, answered all patient questions, educated patients in the correct use of O2 as well as all other equipment that was carried.
Set up and serviced Lifeline Medical Pendant patients.
Security Officer (2004)
Patrolled Community Hospital campuses.
Responded to stat/emergency calls for assistance
Completed incident reports
I was with the Safety and Security Department part-time since February of 2004 then transferred as a full-time employee in April of 2004.
Greenwood Fire Department August 2001 to November 2002
Part-time compensated Firefighter and Emergency Medical Technician November 1998 to August 1999
Responded to 911 emergency calls
Attended community education events
The following persons can be contacted for either personal or business recommendation.
Personal:
Michelle Mitchell
Charley Crouse
Dana Roth
Business:
Adam Perkins
Steve Minton
Garry Moore
Contact this candidate