Customer Service Administrative Assistant

Patient Registration (Entry-level Intern) (Ft.Belvior, Alexandria)

Hello,

I am seeking a P/T entry level & paid internship for medical administration position that will assist me with completing my internship in medical billing along with concentration in patient registration and or health information systems. Also I have strong interest for employment opportunity available after training in this field. Thank you.

YVONNE BOYD

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E-mail:***************@*****.***

OBJECTIVE

Desire a medical office administrative position that utilizes my extensive administrative technical background, medical knowledge, public relations, and experience working with medical personnel.

PROFESSIONAL SKILLS

Executed excellent organizational, technical and customer service skills. Detail oriented and resourceful in completing projects, able to multi-task effectively

Completed certified Medical Office Specialist Program in high standing

Skilled in computerized scheduling, billing and insurance claim processing

Maintain a strong working knowledge of medical terminology and ICD-9 / CPT coding

TJ Maxx

Sales Associate (Customer Service)

Ensured the highest level of service is given to each customer, through attention to policy, procedure, and delivery of quality services to customers

Processed daily regular sales transactions involving cash, credit, checks, returns, & exchanges

Attained proficiency with the point of sale system by acquiring system utilization skills

Assisted in product from stockroom to sales floor, maintaining various merchandise placements

EXPERIENCE

Washington Business School Mclean, VA (9/2011- 2/2012)

Administrative Assistant I

Performed a variety of general clerical office duties such as: computer data entry, documenting confidential information, filed/retrieved student records, photocopying and faxing

Secured and maintained storage room, reorganized student records alphabetically and numerically for staff accessibility

Established and implemented the administrative policies and procedures for front office on daily basis

Fairfax County Public Schools

Substitute Instructional Assistant Alexandria, VA (9/2008- 9/2010)

Duties consist of assisting teacher with various groups including special education and special needs children in promoting activities designed to enhance academic development

Assisted in implementing daily activities under the supervision of classroom teacher; included establishing lesson plans setting up interest centers, and preparing needed materials and supplies.

Maintained neat and organized classroom; helped children establish good habits of personal hygiene

BOYD, YVONNE

Fairfax County Health Department Springfield, VA (3/2007- 8/2007)

Administrative Assistant II

Assisted nursing staff with general public services such as maternity, STD clinic on weekly bases; distributed pamphlets on services upon request

Duties consist of answering multi-line phone systems entering medical data into computer of all patient information. Setup appointments for prenatal care, travel shots, and chest x-rays.

Organized and filed charts, faxed and copied confidential documents for appropriate handling by health officials. Post payments of all procedures/ treatment of billing & coding systems to process through ICD-9 insurance networks. Adhered to all HIPPA guidelines and compliances on a daily basis and upheld ethical practices of environment.

Arlington County Public Schools Arlington, VA (7/2003-4/2005)

Administrative Assistant II- Adult Education and Gunston Middle School

Provide skillful administrative expertise to counseling department and school main office in middle school environment.

Serve administrative support for program coordinator of Career, Technical, and Adult Education office.

Maintained inventory of books and material on weekly basis; processed procurement for new items.

Exceptional customer service relations via telephone and in person while taking registrations of student's inquiries on course information.

Produced flyers and critiqued catalog for media publication & advertisement. Maintained database and filing system during entry of registration, accounts, cancellations, and update of classes.

EDUCATION

Sanford Brown College, Mclean, VA --

Medical Billing & Coding- Associate of Applied Science Degree -- (candidate) 2013

Northern VA Community College, Alexandria, VA --

Medical Office Specialist -Certificate

Location: Ft.Belvior, Alexandria

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