Customer Service Manager

Looking for FT/PT Administrative Work (DMV area)

LaTonya N. Gardner

Cell: 240-***-****

*************@*****.***

Career Objective: I have the experience of managing all sorts of work as a administrative assistant / receptionist .I know how to solve the problems in a better way. I can maintain a good relationship with my co-workers. I have the ability to carry out any kind of task. I can work in any circumstance.

Career Summary: 10 years of experience in administrative assistant / receptionist and efficient enough to handle the professional fast paced environment work procedures.

Summary of Skills

Outstanding Customer Service

Closing out files/invoices

Problem-Solving Skills

Strong Leadership

Outstanding customer service

Typing 40wpm

Myself-motivated

MS Office including Word,Excel,Outlook, Eclipse, Access

Excellent ability to adapt to change

Scanning documents

Filing/ Data Entry

Federal & State Insurance

Outstanding Organizing Skills

Answering Phones

Lines 1-10

Receiving Information

Ordering Supply

Inventory Control

Time sheets/Invoices

Strong ability to lead and train

Event/Group Planning

Book Keeping/Records

General Office Operations

Operating Office Equipment

Work Experience:

Previous Employer: Immanuel's Church, Silver Spring, Maryland, September 11, 2012-Present

Designation: Communication Assistant (Volunteer Work)

Job responsibilities:

Provide administrative support to Communications Manager.

Correspondence, scheduling, task and e-mail management, ordering promotional materials for upcoming Church wide series or events.

Taking notes and relaying information to radio stations.

Communicating with staff, filing, copying, and church-related errands.

Bulletin, organize weekly bulletin requests for church departments.

Work with Communication Manager to organize upcoming changes in events.

Maintain the Communication Manager calendar.

Help create and maintain systems to provide an organized environment for church.

Cover the front office once a week to assist volunteer when needed.

Previous Employer: Montgomery County Personal Care Services, Gaithersburg MD

July2006- April2011

Designation: Office Administration II

Job responsibilities:

Maintains numerous types of files and record systems requiring knowledge of a variety of indexing methods.

Operates a variety of office machines Interviews visitors, answers complaint or questions relating to departmental procedures and operations and provides information.

Answers telephones and provided information regarding office functions.

Receives sorts, scan, deliver and distribute mail; lifts and stacks mail and other materials.

Orders and maintains a supply of office materials, verify and updated information for clients/staff information into data basic.

Interview new clients for new hire also put together new hiring packets.

Had received information from new clients doing intakes to see if they were eligible with their health insurance from the State of Maryland or Federal for approval.

Medicare and Medicaid for the entitlement program for treatment and services.

Worked with HIPPA form on a daily basic, followed by HIPPA laws.

Previous Employer: Montgomery County of DHHS, Rockville MD June 2005-July2006

Designation: Office Administration I (Volunteer & Training Program)

Job responsibilities:

Giving information to the public entering information into a data basic & scanning document into data basic answering telephones transferring calls to the right department.

Giving information & receiving information from the public scanning all documents in to data basic was giving them a receipt copy of their documents.

Making copies of any documents that needed to be copied or e-mail any scanned documents to staff that is was assigned

Answering phones, helping customers that came in that needed help with and documents or questions.

Previous Employer: R. Acura Dealership, Gaithersburg, MD December 2004- June2005

Designation: Data Entry/Appointment Setter

Job responsibilities:

Answered telephone scheduled and cancelled appointments contacted customers insurance carrier for authorizations.

Checked all billing for accuracy prior to submittal,

Greeted customers as they enter and by appointments.

Filing, faxing, scanning documents, coping, light typing also intakes for service write ups.

Handle cash on a daily basis for payments & refunds and adjustments.

Previous Employer: Pep Boys Auto Store, Germantown MD February2000-December 2004

Designation: Customer Service Manager (CSM)

Job responsibilities:

Answering phones and placing orders into data base for payment.

Enter customer personal information for store credit card approval.

Supervised 1-3 cashiers and other staff members in the parts departments when needed.

Made adjustments to orders and payments and made overalls when needed.

Handle large amount of cash on a daily basic.

Strong customer service with the public.

Keeping records of daily paperwork and cash flow

Organizing company events/group meetings & staff work hours.

Pre interviews for new hires and process new hire paperwork to the HR department.

Education:

Springbrook High School Silver Spring, Maryland Certificate of Completion

Major: Cosmetology / Math June 1997

University of Phoenix Greenbelt, MD Associate of Arts Degree

Major: Emphasis in Business Foundations Currently Attending

Location: DMV area

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