Loss Prevention Manager
Resume:
Robert Holmes
Email: **********@********.***
Address: *** ****** ***. ***. **
City: Miami Beach
State: FL
Zip: 33139
Country: USA
Phone: 786-***-****
Skill Level: Management
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Robert Holmes
719 Euclid Ave. Apt. 12
Miami Beach, FL 33139-6163
************@****.***
http://www.linkedin.com/in/holmesrob
Objective:
Seeking an Loss Prevention Manager position that ensures the protection of assigned team members, physical assets, and corporate facilities
Education and Training:
* Bachelor of Arts in Management and Criminology, University of Miami (Dec. 2013)
* Associate in Arts in Criminal Justice Administration, Miami Dade College (Jun. 2011)
* Certification in Wicklander-Zulawski Interviewing and Interrogation Techniques (Nov. 2011)
* Advanced Course certification in The Reid Technique of Interviewing and Interrogations (Jan. 2011)
Summary of Qualifications:
* Ten years of retail/loss prevention experience
* Strong organizational, problem solving, and analytical skills
* Strong investigative skills
* Excellent oral and written skills
* Proficiency in Microsoft Office suite
* Ability to work with highly confidential information
Professional Experience:
Sears Holdings Corporation - Miami, FL (2011)
Loss Prevention Manager
* Conducted investigations into store-wide guest and employee misconduct including theft, violations of company policy, and other internal matters
* Responsible for the hiring, training, testing, scheduling, work product, and discipline of eight loss prevention associates and one loss prevention lead in two high risk stores
* Developed and analyzed statistical reports tracking possible organized retail theft activity, department sales and theft activities, and store workers' compensation and general liability trends
* Reviewed accounting and sales audit reports, including credit card charge backs, missing deposits, bank errors, refunds, and various other reports to identify potential theft issues for approximately 700 total store employees in two stores
* Utilized exception reports, surveillance, and employee tips to generate investigative cases
Maui Nix Surf Shop - Coconut Grove, FL (2009-2011)
General Manager
* Conducted loss prevention training for store management and sales associates
* Worked with outside agencies such as police, courts, and legal firms to bring cases to resolution
* Taught customer service and theft recovery statements to approximately twenty sales associates and four managers
* Conducted self-audits to ensure all aspects of retail loss prevention were functioning as intended
* Resolved operational deficiencies in areas such as cash handling, deposit preparation, and opening and closing procedures
Languages: Fluent in Spanish
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