Customer Service Management

Rachel Chang

Email: **********@********.***

Address: ***** ********* **.

City: Walnut

State: CA

Zip: 91789

Country: USA

Phone: 626-***-****

Skill Level: Entry

Salary Range: $30,000

Primary Skills/Experience:

Microsoft Word, Excel QuickBooks Mandarin Management

Educational Background:

Bachelors Degree, Business Economics

UNIVERSITY OF CALIFORNIA, Los Angeles, 09/2010 - 06/2012

Los Angeles, CA

Job History / Details:

Qualifications Profile

Highly motivated, detail-oriented, and results-driven professional with demonstrated experience in providing key support to professionals including associates, staff members, and customers. Extensive background in managing store, drafting memos and correspondence, sending messages, handling phone calls and providing additional office support as required. Expert in analyzing data, resolving problems and providing superb customer service to personnel; experienced in writing comprehensive reports and creating compelling presentations.

Recognized talent for developing and implementing marketing strategies to propel an organization to a position of leadership within its respective market and simultaneously achieve corporate goals. Excellent leadership, communication and interpersonal skills; ability to build rapport with key executives and succeed in high-pressure, challenging and deadline-driven environments. Proficient with Microsoft Word, Excel, PowerPoint, and QuickBooks. Bilingual and bi-literate in English and Chinese Languages.

EDUCATION

Bachelor of Arts in Business Economics

UNIVERSITY OF CALIFORNIA,Los Angeles

Jun 2012

Honor: Alpha Lambda Delta & Phi Eta Sigma in 2011

CAREER PROGRESSION

Assistant

KASAPER ELECTRICAL INC. 2012-Present

Effectively ensure the smooth running of the store and maintain standards by participating in the daily operations of the store, accurately handling cash, preparing product/price list, and perform cold calling.

Directly responsible for scheduling employees, preparing sales reports, inventory control, and organizing client records.

Efficiently handle and resolve customer complaints.

Agent

WORLD FINANCIAL GROUP Apr-Sept 2012

Provided financial education, strategies, awareness and services to clients.

Developed marketing strategies to develop new potential clients.

Recommended strategies clients can use to achieve their financial goals and objectives, including specific recommendations in such areas as cash management, insurance coverage, and investment planning.

Event Coordinator Intern

INTERCOLLEGIATE CHINESE ORGANIZATION NETWORK UNION 2011-2012

Performed selling of tickets and assisted in coordinating events, such as decorating the place, welcoming guests, maintaining supplies inventory, etc.

Edited, proofread, and uploaded articles in the ICON forum, such as local events, daily news, and restaurant reviews.

Collected information for the events to ensure adequate space, personnel, equipment, and catering.

Clerk

UCLA Department of Psychology Business Office Jul-Sept 2011

Organized and maintained extensive employees` data on daily basis.

Prepared and organized monthly expense report for 20 employees.

Consistently updated all relevant invoices, account payable, and bills for bookkeeping.

SIGNATURE STRENGTHS

Administrative Skills

Store Management Assistance

Team Leadership/Motivation

Customer Service

Document Management

Problem Identification & Resolution

Sales

Event Management

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