Customer Service Manager

Jayme Stroh

Email: *********@********.***

Address: *** *** ***** ****

City: Huntington Station

State: NY

Zip: 11746

Country: USA

Phone: 848-***-****

Skill Level: Management

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JAYME STROH

224 Dix Hills Road Dix Hills, New York 11746 848-***-**** *********@********.***

WORK American Pool Enterprises April 1994 - October 2012

EXPERIENCE Office Manager

Long Island, New York, 2010-2012

Edison, New Jersey, 2001-2007

Philadelphia, Pennsylvania, 1997-2001

Managed staffing and training departments

Processed payables and maintained receivables

Provided customer services to properties and lifeguard staff

Processed office and lifeguard payrolls

Completed administrative items required for the operations of management and maintenance accounts

Trained seasonal employees in American Red Cross Lifeguard Training and CPR

IT Assistant

Owings Mills, Maryland, 2007-2010

Assisted Vice President of Information Technology

Assisted in the development in a new data management program

Trained employees on new data management program

Worked with local offices to help improve new data management program

Processed lifeguard payroll for over 4000 employees

Provided administrative assistance and program support to local management offices

Administrative Assistant

Beltsville, Maryland, 1996-1997

Assisted Office Manager with administrative duties

Assisted with lifeguard payroll for over 400 employees

General office duties

Trained seasonal receptionist

Staffing Director

Beltsville, Maryland, 1995-1996

Created and communicated work schedules for over 100 employees

Maintained employee files

Assisted with lifeguard payroll

Taught Pool Operator Course to seasonal employees

Receptionist

Beltsville, Maryland, 1994-1995

Answered phones and communicated messages from customers and lifeguards for over 200 facilities

General office duties

Montgomery County Dept. of Recreation Silver Spring, Maryland May 1986 April 1994

Lifeguard, Swim Lesson Instructor, Pool Operator, Swim Team Coach

Provided a safe swimming environment for multiple indoor and outdoor facilities

Taught swim lessons to children between the ages of 1-12

Maintained a clean and safe swimming facility

Provided customer service to patrons

Coached a swim team of 70-100 swimmers

Shuttle UM, University of MD College Park, Maryland January 1988 April 1994

Bus Driver, Para-Transit Driver, Dispatcher

Drove both commuter and night security routes for students and faculty

Provided on-campus transit for disabled students

Provided dispatch for up to 20 routes to ensure buses were running on time and safely

EDUCATION University of Maryland, College Park, Maryland

Montgomery Blair High School, Silver Spring, Maryland

COMPUTER SKILLS Microsoft Office (Word, Excel, Outlook, Powerpoint)

INTERESTS Photography, Swimming

REFERENCES AVAILABLE UPON REQUEST

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