Customer Service Manager
Resume:
Nail Ismail
Sunnyvale, Texas ****2
**********@*****.***
OBJECTIVE: Seeking a challenging position for a Corporate Travel Consultant with an
organization where I can utilize my skills and experience to improve operations, increase
profitability, and enhance growth.
SUMMARY OF QUALIFICATIONS
• Trained in Affirmative Action Hiring Procedures, Union Regulations, EEOC
Compliances, Event Sponsorship, and Labor Laws.
• Developed relationships and networks with high level executives cultivating new
business marketing and expedite sales process through PowerPoint presentations.
• Extensive knowledge of the GDS systems in arranging travel reservations for tickets
by air domestically and internationally and reserving hotel rooms and rental cars.
EDUCATION:
University of Phoenix (UOP), Dallas Texas Aug. 2009
Masters in Business Administration (MBA) minor in HR GPA: 3.8
(Awarded)
Southern Methodist University (SMU), Dallas, Texas May 2007
Bachelor of Business Administration in Management GPA: 3.4
(Awarded)
EXPERIENCE:
DTA Travel Services Dallas, TX
Corporate Travel Consultant Jan. 2009-Present
• Converse with customer to determine destination, mode of transportation, travel
dates, financial considerations, and accommodations required.
• Compute cost of travel and accommodations, using calculator, computer, carrier
tariff books, and hotel rate books, or quote package tour's costs.
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel
incentives offered by various travel carriers through the Sabre, Turbo Sabre GDS,
and Apollo GDS Travel Networks.
• Prepare reports for both internal and external distribution for the Company.
• Recruit and interview candidates for potential part time positions.
• Ensure all travel arrangements are made in accordance to State and agency
policies.
• Book domestic and international airfare travel.
• Knowledge of reservations, ticketing, exchanges, MCO’s, and Queues through the
Sabre Travel Network
Pacific Billing Services Dallas, TX
Billing Coordinator Jan. 2006-Dec. 2008
Billing assign sites and collecting receivables.
•
• Post accurate data entry, report generating, and apply proper customer service skills.
• Create census sheets and invoicing for sites that will be billed.
• Create new payment batches.
• Manually post new payments accumulating at $10,000,000 for adjustments and
transfers.
• Print out claims to be sent to insurances.
• Answer phone calls from customers about their bill.
Guess, Inc Mesquite, TX
CO/Human Resources Manager June 2004-Jan. 2006
• Coordinated orientation and exit interviews for part-time and temporary
employees while promoting high professional standards.
• Conducted on the job training methods to employees such as proper customer
service, register money transaction training, and loss prevention motives.
• Helped develop recruitment programs, budgets, and collateral to attract applicants
to fill specific job openings and edited documents, spreadsheets, and presentations.
• Set up work schedules in Microsoft Excel for employees in absence of Store Manager.
• Received corporate training through leadership programs involving set up displays.
• Leader in sales for the time period of working there (over $1,500,000 sold).
SKILLS & ACTIVITIES:
• Selected as Walk-On, Southern Methodist University (SMU) Basketball Team
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access)
Contact this candidate