Sales Manager

Emmanuel Meza

**** **** * **. *******, Ca *****

Phone: 909-***-****

Email: *****@***.***

Objective

To work in a Premier organization which give me the opportunity to apply my

skills, to grow and to contribute in the most effective manner by being a

key and an effective team player.

Education

DeVry University, Pomona, CA.

Bachelor's degree in Business Administration

Small Business Management and Entrepreneurship Specialization

February 2011

College of Automotive Management- Certificate

Professional Presentation and Negotiation, Professional Sales Dept.

Management,

Professional Internet Dept. Management

Work Experience

Rock N Auto: 12/11-Present

Finance Manager

. Know and implement dealership policies and procedures.

. Maintain a clean and organized office.

. Address missing stipulations communicated from lender immediately.

. Adhere to a standard of professional ethics and be respectful to

customers.

. Be knowledgeable of state regulations regarding finance and the fair

credit reporting act.

. Train and supervise sales staff.

. Structure deals in accordance with lender and dealership guidelines.

. Never intentionally misrepresent a deal.

. Bookout deals accurately. Never misrepresent equipment.

. Verify accuracy of all material information on the credit application

and submit to lender.

. Maintain confidentiality of customer information.

. Disclose financial information to customers.

. Sell credit insurance and service contracts.

. Maintain good lender relations.

. Help move old inventory.

. Design and place advertising for special finance.

. Analyze credit reports, be able to recognize a conventional deal and

turn over accordingly.

Cash Call Inc.: 09/11-12/11

Loan Agent

. Taking large volume of inbound calls

. Assisting clients over the phone

. Making outbound phone calls to clients

. Selling and producing personal loans

. Entering accurate information into our web-based application and

verifying the information to be correct

. Meeting production numbers and goals that change on a monthly basis

. Updating all client files daily

. Signing borrowers for personal loans

Westlake Financial: 04/11-9/11

Dealer Account Manager

. Coordinate shipping schedules and delivery of merchandise and

services.

. Provide on-the-job training to new sales employees

. Develop and maintain sales materials and current product knowledge.

. Establish and maintain current client and potential client

relationships.

. Prepare paperwork to activate and maintain dealerships

. Manage account services through quality checks and other follow-up.

. Identify and resolve client concerns.

Farmers Insurance: 8/09-04/11

Customer Service Rep.

. Check to ensure that appropriate changes were made to resolve

customers' problems.

. Confer with customers by telephone or in person in order to provide

information about products and services, to take orders or cancel

accounts, or to obtain details of complaints.

. Solicit sale of new or additional services or products.

Variety Auto Sales: 8/08-1/09

Salesperson

. Responsible for highlighting features, gathering information,

inspecting automobiles, comparing and contrasting competitive models

and demonstrates vehicle operations.

. Building rapport, qualifying buyers by understanding, interests and

requirements of buyer, matching interests and requirements to various

models.

. Developing and maintaining relationships with new as well as existing

customers, responding to inquires, suggesting trade-ins, greeting drop-

ins, recommending sales campaigns and promotions.

. Negotiating price; asking sales; completing sales or purchase

contracts; closing sales by overcoming objections; explaining

provisions and financing; delivering automobiles.

. Demonstrating automobiles by explaining capabilities, characteristics

and features; explaining services and warranties; taking drives.

. Completing reports and providing sales management information.

Shaver Chrysler and Jeep: 3/08-7/08

Salesperson

. Responsible for highlighting features, gathering information,

inspecting automobiles, comparing and contrasting competitive models

and demonstrates vehicle operations.

. Building rapport, qualifying buyers by understanding, interests and

requirements of buyer, matching interests and requirements to various

models.

. Developing and maintaining relationships with new as well as existing

customers, responding to inquires, suggesting trade-ins, greeting drop-

ins, recommending sales campaigns and promotions.

. Negotiating price; asking sales; completing sales or purchase

contracts; closing sales by overcoming objections; explaining

provisions and financing; delivering automobiles.

. Demonstrating automobiles by explaining capabilities, characteristics

and features; explaining services and warranties; taking drives.

. Completing reports and providing sales management information.

Ace Lending LLC From: 12/05-3/08

Manager

. Worked closely with the staff to generate new business strategies and

policies

. Conducted structured Mortgage sales interviews as well as identified

customer requirements

. Offered best advice and excellent service to the customers

. Provided appropriate advice and build good rapport with customers

. Oversaw the mortgage loan department as well as the work and

productivity of mortgage advisers

. Assigned daily activities of the staff and guides them towards

achieving the target

. Recruiter

Languages

I'm fluent in Spanish and English.

Computer Skills

Proficient in Excel, Word, Access, PowerPoint, MS Project, Outlook.

Licenses and Certificates

Mobile Electronics-Certified

Automobile Salesperson License

Real Estate Salesperson License

Contact this candidate