Customer Service Sales Representative

D ESTINY FERNANDEZ

**** * ***** *** *** B

TAMPA, FL, 33614

813-***-****

M *********@*****.***

OBJECT IVE: To acquire a position that will fully utilize my experiences and improve my

skills with hope for advancement. I am a highly self-motivated, result oriented, professional

t hat is f lexible, and able to handle multiple work assignments.

P rofessional Experience:

08/20011- 03/2013 General Dynamics information technology

Specialized T ier I Medical Claims Agent

• Take inbound calls from Medicare beneficiaries

• Answering all questions in regards to Medicare, i ts coverage, and insurance claims.

• Assist with t raining of new employees

• Provide excellent customer service and above-average scores

02/2010-03/2011 One Touch Di rect

Sales and Customer Service Representative

• Worked under two programs Chartis & Verizon Fios

• Provided exceptional customer service to beneficiaries for health insurance

• Sold health Insurance policies, consistently met sales quota

• Sold Verizon wireless products

• Maintained consistent and above-average quality scores

• Handled high volume inbound and outbound calls efficiently

06/2006-09/2009 AAA I nternational T ravel

Sales Representative

• Sold vacation Packages to Orlando and Bahamas

• Provided quality products to customers using first-rate customer service

• Handled high volume inbound and outbound calls efficiently

Skills:

P roficient in: M icrosoft Word, Excel, PowerPoint, Outlook, 50 WPM

Education:

Leto High School Tampa, FL

Graduated class of 2008

References avai l able upon request

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