Customer Service Sales
Resume:
Stephanie Bell
Email: **********@********.***
Address: **** ***** ***** *****
City: Mckinney
State: TX
Zip: 75070
Country: USA
Phone: 972-***-****
Skill Level: Experienced
Salary Range: $65,000
Primary Skills/Experience:
Claims Adjusting Document Management Employee Training Supervisor/Management Relationship Building
Educational Background:
Bachelors Degree, Sociology
University of Texas at Denton, 10/2010 - 12/2012
Denton, Tx
Job History / Details:
STEPHANIE BELL
Home: (214) 548- 6049
CLAIMS SPECIALIST - ADMINISTRATIVE ASSISTANT
DEDICATION PERFORMANCE RELIABILITY
Accomplished management level professional with extensive experience in Insurance Claims, specializing in Bonds and Surety claims and Office Administration. Expert in analyzing data, resolving problems, and authoring comprehensive reports. Exceptional skills to successfully manage projects and coordinate details. Strengths include effective management of multiple projects simultaneously, attention to details, decision-making, and the ability to deliver results. Exceptional customer service and communications skills. Proficient computer skills.
AREAS OF EXPERTISE
"X Bond, Surety Claims
"X Auto, Personal Injury Claims
"X Workers Compensation Claims
"X Document Review/Analysis
"X Liability Determination "X Office Administration
"X Loss Prevention
"X Spreadsheet Reporting
"X Employee Training, Supervision
"X Relationship Building "X Project Planning, Coordination
"X Inventory Control
"X Billing, Accounts Payable
"X Problem Solving
"X Customer Service
PROFESSIONAL EXPERIENCE
LIBERTY MUTUAL/SAFECO INSURANCE, Richardson, TX 7/2002 - Present
Surety Claims Specialist III
"X Investigate and adjudicate surety payment bond claims.
"X Oversee salvage program for miscellaneous bond claim losses.
"X Prepare form interrogatory responses for outside attorneys.
"X Respond to claim and underwriting correspondence
"X Authorize claim payment, setting reserves on payment.
"X Identify claims with possible recovery from third parties.
"X Ensure timely disbursement of funds to clients.
Surety Claims Representative
"X Managed minimum of 125 Surety Accounts on a daily basis.
"X Evaluated bond claims; determined liability
"X Established reserves and issued payments.
"X Maintained and presented Quarterly Loss Spreadsheets and Litigation Spreadsheets.
"X Prioritized workflow.
"X Reviewed, assigned, and distributed incoming claims.
Key Accomplishment:
"X Recognized for ability to Consistently Achieve Timelines and Quality Standards.
Claims Support Associate
"X Processed Workers Compensation indemnity and attorney payments.
"X Filed Electronic Data Interface documents with Texas Workers Compensation Commission.
"X Prepared files for litigation and medical evaluation.
"X Scheduled Required Medical Exams for Workers Compensation claims.
"X Tracked and followed-up with claim through conclusion.
"X Communicated with care providers and claimants, and provided excellent customer service,
Office Claims Representative I
"X Evaluated automobile insurance coverage, processed claims, assessed damage, and determined liability.
"X Communicated with claimants and insured to expedite the claims process; addressed any concerns.
"X Tracked claims through resolution.
Stephanie Bell, Page 2
MACYS, Frisco, TX
Area Sales Manager
"X Managed three departments with inventory valued at $2.5 million.
"X Facilitated cross-functional communications to achieve seasonal and daily objectives.
"X Recruited, hired, trained and supervised area Associates.
"X Trained and developed sales team to achieve goals in a consultative sales, retail environment.
"X Created monthly sales/staffing projections and scheduled employees.
"X Monitored inventory levels; implemented loss prevention strategies, oversaw merchandising techniques.
"X Resolved operational problems and customer concerns.
Key Accomplishment:
"X Facilitated training programs that significantly improved productivity, customer service, and profit margins.
Manager in Training
"X Opened and closed store.
"X Assisted customers with the selection of merchandise to meet individual needs.
"X Resolved problems and promoted customer service ensuring a strong and loyal customer base.
"X Maintained inventory control and supported loss prevention.
EDUCATION
Sociology Degree, University of North Texas, Denton, TX
Associate of Arts, General Studies, University of Central Arkansas, Conway, AR
TECHNICAL SKILLS
Proficient in Word, Excel, Outlook, Claims Virtual Office and Claimcenter
References available upon request
Contact this candidate