Eric Stupp

Email: abqqfj@r.postjobfree.com

Address: **** *** **

City: Bethel

State: PA

Zip: 19507

Country: USA

Phone: 717-***-****

Skill Level: Management

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ERIC T. STUPP

RD #1 Old 22 Box 8370 Bethel, P A. 19507 717-***-**** Cell 610-***-**** Fax. 717-***-****

Email abqqfj@r.postjobfree.com

PROFESSIONAL PROFILE

Experienced hands-on Manager with proven ability to use sound management skills to enhance bottom line results. Insightful, and valued for projecting future client/company needs. Managed in complex and dynamic environments, balancing technology with people. Style is highly participative and team based. Seasoned Project manager, successful in dealing with all aspects of project management from sales to install. General knowledge of all departmental disciplines creating a systematic approach in crisis management situations with the ability to prioritize and implement swiftly. Extensive experience in developing schedules and project plans ranging form 1 week to 1 year.

Work Experience

Paul W. Essig, Reading, PA 2010 - Present

Essig is a $7 million dollar company with over 70 yrs. experience providing services for both the residential and commercial community, specializing in plumbing / drain maintenance / water conditioning / heating / air conditioning.

Project Coordinator / Manager (commercial) (2011 Nov. - Present )

Responsibilities included working daily with 3 salesman and 9 technicians to schedule, track progress and finalize projects while meeting customer expectations and company schedules.

* Interact daily with Customers, Vendors, Management, and Technicians.

* Developed methods for daily/weekly/monthly/yearly scheduling.

* Tracked and monitored both project costing and time sheet reporting.

* Order and coordinated materials, permits, and sub-contractors when required.

* Responsible for both invoicing and tracking all commercial billing issues.

Service Manager (residential) (2011 April - 2011 Oct. )

Responsibilities included daily interaction with all service technicians (9-plumbing / 6-HVAC) to meet customer needs and expectations. Accountable for department revenue and profitability.

* Daily interaction with dispatch to maximize service call request and technician skill-sets.

* Tracked, monitored, and reduced over-time. (50% reduction)

* Addressed customer issue and complaints.

* Held weekly dept. meeting along with individual coaching and tracking of service technicians.

Material / Inventory Specialist (2010 Nov. - 2011 April )

Tasks included identifying excess material expenditures along with developing systems and processes to reduce material inventory cost.

* Developed standard truck stock inventory. (reduced truck inventory by 25% per truck)

* Developed and implemented standard install material kits for HVAC systems.

* Created user friendly process for truck stock ordering and returning of material.

* Implementing and monitoring material related processes for 6 month - reduced material cost expenditure by 20%.

Dispatcher (2010 Aug. - Nov.)

Responsibilities included coordinating customer service needs with service technician's availability and skill-sets.

* Initiated a time slot system to better meet customer needs and expectations.

* Gave technical support to (CSR) Call Service Representative relating to customer issues.

Eric T. Stupp (Continued)

Independent Contractor (Part-Time) 2009 - 2010

Various Renovations/Maintenance and Remodeling Projects

* Plumbing and fixture installation. (PVC / CPVC / copper )

* Carpentry including: roofing, framing, decks, flooring, drywall, painting, wallpaper, etc.

* Landscape and grounds keeping.

Township Auditor (Bethel Township) End of year audit 2009/10/11/12

Solar Innovations, Myerstown, PA 2008 - 2009

Solar Innovations is a $12 million manufacturer of sloped glazing products with a primary focus on supplying both standard and custom enclosures.

Sales/Estimating Manager (2008 - Feb. 2009)

Responsibilities include the management of all incoming quote requests. Work with sales and Estimating personal to continual improve customer service and satisfaction. Establish and monitor department goals, and individual goals to meet and exceed company objectives. Accountable for productivity, procedure compliance, and disciplinary action of 6-10 Sales/Estimators

* Improved customer satisfaction by coordinating and facilitating the flow of quotes.

* Logged quotes requests on a daily bases. Standardized and documented quote logging procedure, improving quote process turn-around time.

* Established and documented department Core Employee Responsibilities.

* Implemented standard work instructions and scripting for phone support and follow-up for quote requests and customer relations. (residential and dealer)

* Established company standard tracking format for departmental goals.

* Participate in setting Monthly/Quarterly/Long Term Company goals. Member of focus team for development of Company Core Values.

* Refined and initiated both daily and monthly departmental Key Process Indicators (KPI`s).

Akrion LLC, Allentown, PA 1989 - 2007

A privately held, $40 million manufacturer of custom built precision surface finishing capital equipment for the semiconductor and silicon wafer industries. Previously known as SubMicron Systems Inc.

Customer Order Engineering Manager (1998 - 2007)

Responsibilities include the management of all project and engineering activities involved in the specification and creation of custom designed and built automated wet benches. Responsible for a staff of 17 and an annual budget of $1.5M.

* Reduced project cycle-time 25% by implemented a methodology for project management improving on-time and on-budget performance.

* Developed, implemented and maintained processes and procedures to support ISO certification.

* Implemented employee skill-set and product knowledge matrix for internal support requirements.

* Responsible for hiring, performance reviews, and disciplinary actions to maintain department efficiency.

* Initiated on-site project start meetings to assure both customer and manufacturing expectations and understanding of product.

* Interface with and supported sales, vendors, in-house manufacturing and assembly.

* Provide executive management reporting on project performance, cost and variance. (monthly KPI)

* Initiated and implemented an inventory tracking system for used/refurbished materials.

* Perform Project manager duties during spike in business levels.

Eric T. Stupp (Continued)

Customer Order Project Manager (1993 - 1998)

Responsibilities included management of multiple concurrent customer orders from development through manufacturing to installation. This includes new benches and enhancements to existing installed benches with a project cost of $ 10K. - $ 2M.

* Review customer specifications and requirement needs. Develop customer approval drawing package consisting of layouts, details, and install drawings.

* Liaison with customer to understand client requirements and objectives for project success.

* Through conference discussions and site meetings resolve ongoing design issues or changes request related to customer specifications and contract requirements. (T.I. Dallas, VLSI Ca., Agere Fl., MEITEC Italy, Phillips Holland, Ericson Sweden, ANAM Korea, and others)

* Scheduled and monitored daily activities for multi-disciplinary engineering project teams. Monitor progress and supplied support during sales, purchasing, production, quality, and installation phase.

* Accountable for Executive level weekly reporting of project status and project priorities.

Designer Engineer (1989 - 1993)

Responsibilities included mechanical support for project development from order to install.

* Developed Customer approval drawings and Facility Hook-up drawings (Auto-cad 12 -13 )

* Worked with Customer / Contractors to assure proper to installation.

* Supported Customer, Sales, Vendors, Production, and Installation throughout project development.

Education and Professional Development

Associate of Science, Mechanical Drafting/design - Lincoln Technical Institute Allentown, PA

Project Management Workshop - Kern Konsulting, Reading, PA

Microsoft Project (Beginner, Intermediate and Advanced) - ExecuTrain, Allentown, PA

Team Building Seminars / Team Performance Seminar - Newton Learning Corporation, Allentown, PA

PACE (Product And Cycle-time Excellence) Training - Akrion, Inc., Allentown, PA

Supervisor Training - Greater Reading Chamber of Commerce & Industry, Reading, PA

Service System Training - Nexstar Network Retreat Training Reading, PA

Awards & Achievements:

ISO9000 Certification - Developed/Implemented systems and procedures to support ISO9000 Certification.

Patent #5,149,158- Wafer carrier holder for wafer carriers.

Team member of the Health, Safety, Environmental (HSE) committee at Akrion

Founder of Submicron Growth -One of original seven employees responsible for contributing to Submicron systems Inc. growth. (1989- 1,000,000 dollar company by 1995-150,000,000 dollar with 350 employees)

Member of Little Swatara Church (Trustees and Usher committees)

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