Roberta Montoya

Email: abqpo0@r.postjobfree.com

Address: ***** ****** ****** ** ** APT 1701

City: Albuquerque

State: NM

Zip: 87112

Country: USA

Phone: 505-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

12801 Indian School Rd NE

Apt 1701

Albuquerque, NM 87112

Phone: 505-***-****

abqpo0@r.postjobfree.com

Roberta C. Montoya

OBJECTIVE:

To obtain a secure and challenging position

SKILLS: * Customer Service * Detail orientated * Time Management

* Multi-task oriented * Communication Skills * Data Entry

* Team Player *Learning Management System* Capital Human Resoursce System

WORK HISTORY:

July 2007-current Registration Specialist/ Customer Service

Albuquerque, NM

Chenega Global Services for Department of Energy/National Training Center

Responsibilities:

Working directly with as many as 25 instructors at a time

Handling all registrations for 45-50 Proforce classes per year as well as at least 40 Safeguard and Security courses

Process training requests for DOE federal employees using Capital Human Resoursce System

Recordkeeping for each class registrations, pre requistes, and medical forms

Customer service which includes answering emails, phone calls, receiving and sending faxcimiles

Compiling, filing and archiving class files for all courses at the NTC

Printing and distributing certificates for all classes held

Closing out classes (data entry of grades, comments, surveys)

Data entry using On Track, Plateau, Learning Management System, Capital Human Resoursce System

Scanning course equivalancy requests and getting them to the correct instructor

Dec 2006- July 2007: Training Assistant

Wackenhut Services for Department of Energy/ Office of Safeguard and Transportation

Responsibilities:

Providing phone and online customer service

General administrative duties; typing, faxing, data entry and mail distribution

Health Verifications

Record keeping, entering training completed into QTS system

May 2002-Dec. 2006 Registration Specialist Albuquerque, NM

Technical Design Incorporated for Department of Energy/ National Training Center

Responsibilities:

Working directly with as many as 25 instructors at a time

Handling all registrations for 45-50 Proforce classes per year as well as at least 40 Safeguard and Security courses

Recordkeeping for each class registrations, pre requistes, and medical forms

Customer service which includes answering emails, phone calls, receiving and sending faxcimiles

Compiling, filing and archiving class files for all courses at the NTC

Printing and distributing certificates for all classes held

Closing out classes (data entry of grades, comments, surveys)

Data entry using On Track, Plateau

Nov 1973-May 2002 Supervisor/ Orthopedic Technician Saint Joseph Medical System Albuquerque, NM

Responsibilities:

Scheduling employees to staff four facilities seven days a week and twenty four hours

Customer service to include patients, family members, nursing staff, physicians

Data entry of patient charges

Entering payroll into Chronos system

Employee evaluations

Employee counseling

Train new employees

Providing in-services for hospital personnel

Processing and compiling monthly turnover and operations reports

Record keeping and auditing for personnel files

EDUCATION:

Feb. 2006 National Training Center

Job Analysis

Oct. 2005 National Training Center

Curriculum Development

Oct. 2003 National Training Center

Basic Instructor Training

May 2002 National American University

Bachelors Degree Business Administration/Emphasis Management

REFERNCES AVAILABLE UPON REQUEST:

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