Customer Service Manager

Caregiver/Med-Tech (Santa Barbara)

Andrea Paredes

**** ******

Oxnard, CA 93033

Mobile: 805-***-****

Email Address: ****************@*****.***

PROFILE

Driven Customer Service Professional with proven cross functional abilities, specializing in health care and services. Able to leverage skills and participate in representing various departments. Accomplished in resident care, quality and health support. Hones management skills through hands on experience; trained in managing groups, setting goals, providing directives, and overseeing plans of action. Able to lead, motivate, and train teams by example to improve quality, deliver outstanding service, and ensure procedural compliance. Proven problem solving skills. Excellent analytical and interpersonal skills.

PROFESSIONAL EXPERIENCE

Sunrise Senior Living March 2012-September 2012

Medication Manager

Responsible for: Administration of medicine; providing the highest degree of quality care and services by administering medication and treatments in a safe and organized manner. Responsible for quick decisions that best interested the resident. Aided in resident care, when assistance was needed.

Received Medication Management Certification

Served as a peer mentor

Mar Villa Senior Living June 2009-January 2012

Medical Aide/Caregiver

Responsible for: delivering services and monitoring residents needs according to each of resident service plan; personal care, monitoring health needs, and assisting residents with medications (as delegated by LPN/LVN) per state regulations. Conducting and assisting in each resident's in their programming activities. Provided the best potential to ensure high quality in resident care. Pursued further ways to better improve quality.

Promoted from Caregiver to Medication Technician

Assisted as a team training

Served as acting manager

Channel Islands Social Service June 2006-November 2012

Respite Provider

Responsible for the care of adults and children with special needs and/or disabilities. Respite programs provide planned short-term and time-limited breaks for families and other unpaid care givers of children with a developmental delay and adults with an intellectual disability in order to support and maintain the primary care giving relationship. Respite also provides a positive experience for the person receiving care.

Aided in improving an individual's learning capabilities

Commended by family

State Comp Insurance Fund June 2005-June 2006

Student Aide

Responsible for record keeping, filing, coding, scripting, staffing service counters and other administrative tasks. Such tasks included: answering phones, helping others complete task. Abilities included being proficient in Microsoft Excel, Adobe, PowerPoint, and company's software. Organized paperwork and transitioned to filing programming.

Commendations from superior

EDUCATION

Oxnard Adult Education 2008

Certified Nursing Aide and Home Health Aide Program

LANGUAGES

Proficient in speaking, reading and writing English. Fluent in Spanish.

Location: Santa Barbara

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