Manager Customer Service

Property Manager (San Antonio)

Betsy Mendez

*** *. *** ****** ** #3408 San Antonio TX, 78207

********@*****.***, 210-***-****)

Objective: To have a position where I can use my skills and hardworking ability, to benefit my employer and be of service to others.

Qualifications:

Possess Excellent Communications and Interpersonal Skills

Extensive Experience in property management working with a diverse population

Possess Supervisory experience with staff, contractors, and vendors

Knowledge of property lease agreements and HUD property contracts

Exceptional Customer Service Skills with the ability to resolve conflicts

Possess cash handling and bank reconciling experience

Fully Bilingual in English and Spanish

Experience:

Haven For Hope San Antonio, Texas

Residential Support specialist 12/12 Present

Monitor all areas of the facility to ensure compliance with facility rules, policies, procedures, and protocols.

Respond to resident's requests, complaints, and inquiries.

Address procedural violations with residents to ensure a clear understanding of expectation and to assist resident with achieving compliance.

Enter case notes, bed/room assignments, and other necessary information into the Homeless Management Information System.

Conduct orientation, assign beds and lockers, and issue linens/personal supplies and other items to new residents entering into the residential center.

Exit residents upon receiving notice they are exiting the campus and secure belongings in accordance with procedures.

Sign in/out, brief and provide direction and needed assistance to volunteers.

Identify and respond to any resident who is experiencing a problem or crisis to ensure that they are safe and that other service providers are aware of the situation and able to respond with appropriate services.

Silver Ridge Apartments San Antonio, Texas

Property Manager 12/11 to 06/12

Responsible for preparing annual budgets for property, performing year-end reconciliations; monitored accounts receivables, approved accounts payables, cash flow analysis, accounting accounts, Understood all the responsibilities at work place including safety, Assisted and trained new employees with rentals and cash handling, Communicated regularly with tenants, contractors, vendors, and the staff

Marathon Housing Authority Marathon, Florida

Housing Manager 08/99 to 12/10

Managed a 200 unit HUD property, supervised subcontractors, vendors, and a maintenance staff for the property's contracted requirements and the daily operational activities, supervised subcontractors, vendors, and maintenance staff, communicated regularly with tenants, contractors, vendors, and the staff, handled money orders, cash, checks for rental payments transactions.

Education:

Columbia University NY, NY 06/99

References: References are available on request

Location: San Antonio

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