Customer Service University
Resume:
.
Adriana
sanchezTrade Practice Specialist
Adriana Elektra Sanchez
Albuquerque, NM 87114
Phone: 520-***-****
E-mail: ********@*****.***
OBJECTIVE-MBA student seeking Trade Practice Specialist position in which I can use my journalism, peer mediation and media relations skills to provide excellent customer service and develop marketing strategies to support the goals of the organization.
EXPERIENCE
Notien-Albuquerque, New Mexico
2011-present
Latin America energy policy and business reporter
Social Security Administration-Albuquerque, New Mexico
2009-2010
Teleservice Representative
Advised and investigated claims from customers regarding retirement, disability and student benefits.
Arizona State University - Tempe, Arizona
2006-2008
Media Relations Officer
Significantly increased the visibility of the university through the use of general, multicultural and international media outlets, including television, radio, print and the internet.
Worked extensively with Spanish language and Latin American publications to expose the Latino market to the university and its multiple resources.
Advised other university departments on how to expand their reach into the Latino market through media and community relations.
Organized and coordinated publicity for ASU Homecoming, quadrupling media exposure and expanding coverage of the event into multicultural media.
Trained professors and administrators in effective communications techniques with multiple media outlets.
Created a five-year media plan to increase exposure of the university in state, national and international media outlets.
Organized and coordinated a media fellowship to introduce reporters from national media outlets to the universitys resources on border studies, and coordinated and participated in a weeklong trip into Mexico to experience border issues.
La Voz newspaper - Phoenix, Arizona
2004-2006
General Reporter
Published over 800 articles on various issues including health, politics, immigration and the economy.
Trained by Arizona Department of Economic Security to better report economic issues to the Hispanic community.
Received training and conducted market research with Gannet to conduct market research in Phoenix.
Channel 55 MAS Arizona - Phoenix, Arizona
2002-2004
Producer/Assistant Producer
Produced two newsbreaks daily in a fast paced environment
Prepared scripts daily for evening and nighttime newscasts
Analyzed and compiled information from news wires for broadcast
Trained Interns in compiling newscasts and newsbreaks, company policies, ethics and professionalism
Reported for special assignments
Radiorama de Nogales - Nogales, Sonora (Mexico)
2001-2002
News Reporter
Produced new stories for the daily one hour broadcast
Organized and conducted interviews
Researched content for daily broadcast
EDUCATION
University of New Mexico- Albuquerque, New Mexico
MBA student-expected graduation 2013
Masters in Latin American Studies-expected graduation 2013
Northern Arizona University - Flagstaff, Arizona
Bachelor of Arts December 2001
Journalism
Bachelor of Science December 2001
Spanish
Wolverhampton University - Wolverhampton, England
Courses in journalism Spring 2000
Phoenix College - Phoenix, Arizona
Courses in Criminal Justice and Management Fall 2003
University of New Mexico Albuquerque, New Mexico
Graduate course work in Anthropology and Chicano Studies Summer 2009
Small Business Administration Albuquerque, New Mexico Spring 2009
Courses in marketing, bookkeeping, creating business plans, business legal structure
AWARDS Outstanding Political Article, Gold Award
2006 National Association of Hispanic Publishers
Outstanding Business, Gold Award
2006 National Association of Hispanic Publishers
Outstanding Cultural Article, Gold Award
2006 National Association of Hispanic Publishers
Best Feature Story, Third place
2006 Arizona Press Club
MANA Convention Speaker
July 2005, Washington, D.C.
Latina Journalist of the Year
2005 National Association of Hispanic Publishers
Best Feature Story, First Place
2004 Arizona Press Club
PROFESSIONAL National Association of Hispanic Journalists
SOCIETY Arizona Latino Media Association
AFFILIATIONS Unity: Journalists of Color, Inc.
ADDITIONAL Languages:
SKILLS Bilingual in English and Spanish
Information resources:
Proficient with I News System and CNN Path Fire APTN Video Feeding System
Computer skills:
Proficient in MS Office suite, Outlook, Windows, Adobe and Mac operating systems
40 hours of Peer Mediation Coursework
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