Health Insurance Project

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********@*******.*** **** Clayton Road, #16 Concord, CA 94521 925-***-**** An Administrator with a love for design? A Graphic Designer with a love for accuracy and organization? Whatever the title assigned, a passion for looking under the hood and making improvements to both form and function is what will be delivered. Qualifications Proficient with both Apple and MicroSoft platforms and software (i.e. Adobe Creative and MS Office suites). Proficient with HTML/XHTML and CSS. Typing speed averages 70 words per minute, including 10-key. Trained and experienced in Group Facilitation. Experience Flight 19, Concord, CA Summer 2004 to Present Partner, Graphic Designer Developed, implemented, and maintained a business plan and corporate identity. Established standards for prospecting, contracting, client correspondence, billing, and bookkeeping. Arranged and carried out face-to-face consultations to establish strong client communication and confirm project goals, specifications, and deadlines. Improved contracting and billing procedures through regular research and review. Ensured competitive prices for our clients by coordinating with multiple local and trade printers, as well as other industry professionals, for additional services. Proactively addressed pre-press requirements to expedite print jobs and guarantee product quality. Improved both skills and service offerings through routine continuing education and attention to industry updates and standards compliance. Specialists In Health Insurance Services, Inc., Walnut Creek, CA Spring 2002 to Winter 2003 Health Insurance Marketing, Licensed Representative Successfully completed state requirements for life and health insurance education, testing, and licensing. Effectively resolved claims issues for both individual and group clients in need of advocacy. Actively empowered clients by providing a thorough overview of available resources, industry definitions, underwriting practices, application procedures and, policy information. Specialists In Health Insurance Services, Inc., Walnut Creek, CA Winter 2000 to Fall 2003 Major Medical Administrator, Licensed Representative Successfully completed state requirements for life and health insurance education, testing, and licensing. Implemented revamped data entry, filing, and ordering processes resulting in across-the-board improvements 1 ********@*******.*** 4860 Clayton Road, #16 Concord, CA 94521 925-***-**** for record accuracy and accessibility and material availability and accessibility. Streamlined commission entry and calculation processes resulting in the reestablishment of a regular payment schedule for all marketing staff and the correction of numerous past payment errors. Created presentation materials used to facilitate an increase in the number of external marketing staff. Rescued multiple at risk accounts by providing extra care to clients who were feeling overlooked. Volunteer work Lil Orphan Hammies, Solvang, CA Winter 2010 to Present Board Secretary/Media & Publicity Increased the organization s visibility by designing and implementing a complete identity overhaul including; logo, collateral, website, online merchandise, and event materials. Completed grant writing, including a comprehensive design, layout, and content overhaul, which resulted in a 66% increase in 2012 grant fundingand an additional 45% increase in 2013 grant funding. Assisted in securing a $40,000.00 project donation for the purchase of a new cargo vehicle in 2012. Increased 2011 and 2012 operational funding, as well as awareness, participation, and educational outreach, by establishing and maintaining active social networking campaigns. Actively assisted to increase levels of rescue and educational outreach by coordinating with network resources, responding directly to general inquiries, and implementing and maintaining Google AdWords campaigns. Girl Scouts of Northern California, Oakland, CA Fall 2010 to Present Troop Leader Implemented previously absent organizational procedures for troop funds, records, supplies, and activities. Researched and implemented previously absent documentation and standards required by Girl Scouts. Increased troop participation in Council activities and fundraising activities. Provided guidance and emotional support to girls in need of counsel. Provided supportand guidance to help the troop complete an ambitious 2012 public service project. Alameda County Computer Resource Center, Berkeley, CA Winter 2000 to Winter 2003 Volunteer Reconstructed and tested computers and printers from donated devices and components to prepare them for placement with underprivileged individuals, schools, and charitable organizations throughout the San Francisco Bay Area and around the world. Education Diablo Valley City College, Pleasant Hill, CA 2000 to 2002 Received Associate in Arts Degree. 2