Gagan Kumar Resume

GAGAN KUMAR **** Nathan Lane N, # 211, Plymouth MN 55442 Tel. +1-952-***-**** abqhxt@r.postjobfree.com www.linkedin.com/in/gagankumar TECHNOLOGY - SERVICE OPERATIONS - LEADERSHIP Technical Service Operations, Account/Product Management, Supplier/Customer RelationshipsStrong leadership of teams supporting complex business and global field service operations. Implemented SixSigma process improvements. Delivery of services and support by using project management methodology totrack and drive requirements and solutions. Escalation management in complex environments to resolveissues rapidly. Effectively liaise between organizations understanding clients processes, procedures andcustomizations to successfully drive initiatives for revenue growth, cost reduction and improved productivity.Technical Services Management PMI Certified PMPAccount Management Six Sigma Black BeltTechnical Supplier/Customer Relations Equipment Engineering - AutomationTeam Leadership (Global) Dashboards and MetricsField Service Operations Escalation ManagementProject / Product Management Quality Systems RegulationsProcess Improvement Process Engineering, Validation and ControlStrategy and Execution International experience, Multilingual (4), US CitizenSuccess Highlights: Process Improvement - Saved customer $80,000+ in costs by continuation engineering efforts. Successfully executed multi-year service contracts generating revenues of $650K+ (20+ % growth). Implemented Six Sigma initiatives resulting in 30% scrap reduction & improved productivity.Industry Domain:Semiconductor, Data Storage, LED, Imaging, Wireless, Solar, Healthcare, Aerospace, Academia PROFESSIONAL EXPERIENCECryotorr Scientific Corporation, New York.Technology Consultant (2009-Present)Business consulting, Process engineering & improvement, Equipment Engineering, Product Support,Technical and engineering support services. Supporting Honeywell Solid State Electronics Center Provided solutions to extend equipment life. Delayed $80,000+ in capital expenditures. Process Improvement - Process maps and SOP s to improve uptime metrics and productivity.Veeco Instruments Inc., Plainview, New York (Service Operations in Minnesota)$400M instrumentation, metrology, and semiconductor capital equipment companyRegional Service-Engineering Manager (2003-2009)Led a customer facing team of 25+ specialists and engineers to support cutting edge technology operations inNorth America and Europe across multiple industries. Key account management and data driven metrics forproduct performance, quality assurance, customer satisfaction and resource utilization. Integration of crossfunctional teams, service marketing, process improvement, six sigma and lean initiatives, project execution,pre- and post-sales assistance and identified new opportunities in support of a $25M service business. Gagan Kumar 952-***-**** Page 1 of 2 Key Accomplishments Executed $50K-$1MM+ projects of varying technical complexity at several key accounts 30% Reduction in failures by instituting a scrap reduction project Maximized utilization through smart planning of limited technical resources Secured over $650,000 in annual revenues through multiple year support contracts at 3 Fortune 500 semiconductor manufacturing accounts (20% revenue growth over a three year period) Ensured team adherence to requirements for ISO9000, SAP etc. Authored technical bulletins, white papers, labeling and standard operating proceduresSite Manager - Engineering Lead (2000-2003)Led a team of seven engineers who supported a major Fortune 500 manufacturing client site. Adopted ahands on approach to ensure team success in troubleshooting of complex manufacturing process andequipment issues (FMEA, DOE, and SPC). Enhanced team morale, improved timelines and cut costs byidentifying and reversing deficiencies. Executed complex technical projects of varying size and scope.Key Accomplishments Improved company s standing as a quality supplier by implementing failure reduction initiatives, proposing data driven product improvements and delivering superior customer service Increased equipment uptime from 70% to 85% by implementing six sigma methods Captured $ 400,000 in upgrade revenues by instituting a field engineering refurbishment program Instituted a training program to enhance the skills of the service engineering team Received Customer One Award for Excellence in Customer ServiceCVC Products Inc. Rochester, New YorkTechnology Company specializing in semiconductor devices and optical coatings equipment(Service Operations in Minnesota)Product Specialist - Team Lead (1995-2000)Focal point for managing customer activities in the field. Executed time critical projects; equipmentinstallations, power up, qualification and production (IQ/PQ/OQ). Generated improved supportmechanisms for system operation and process reliability. Focused on product success, improved toolquality and optimized performance through design reviews, writing product specifications and definingoperating parameters.Key Accomplishments Established the first field service office in Minnesota Performed Y2K upgrade on 200 systems in record time with minimal production downtime Received Seagate Support Team Award, Excellence in Customer Satisfaction Award and Team Excellence Award - Factory Operations EDUCATIONMBA, University of Minnesota - Carlson School of Management, Minneapolis, MinnesotaMS, Materials Science, New York University, Polytechnic Institute of NYU, Brooklyn, New YorkBE, Metallurgical Engineering, Punjab University Punjab Engineering College, Chandigarh, India INDUSTRY SKILLS & TRAININGGreen Manufacturing Certification, Class 10/100 clean-room and ESD training, OSHA, Analytical Equipment,Thin film deposition technology, Semiconductor equipment, cryogenic pumps, sensors, electro-mechanicalcontrol systems, test & measurement, RF & DC plasma sputtering, process engineering, PVD, CVD, ALD & Gagan Kumar 952-***-**** Page 2 of 2 Oxidation, Ion Beams, Ultra High Vacuum control, instrumentation, metrology FMEA, DOE, SPC, 21CFR820,ISO13485, ISO900x GMP, QSR, six sigma and lean initiatives, project management. Gagan Kumar 952-***-**** Page 3 of 2