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Customer Service Management

Location:
Rohnert Park, CA
Posted:
January 22, 2013

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Resume:

Ronda Wisher

Email: abqhcd@r.postjobfree.com

Address: **** ******* **** *****

City: Rohnert Park

State: CA

Zip: 94928

Country: USA

Phone: 707-***-****

Skill Level: Director

Salary Range: $35,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

RONDA WISHER

5029 Country Club Drive

Rohnert Park, Ca. 94928

Hm: 707-***-**** Cell: 707-***-****

abqhcd@r.postjobfree.com

Over 25 years of Administrative Support

Great customer service longevity!

EMPLOYMENT EXPERIENCE

08/00 - 07/11 (10 yr. 11 mo.)Sonoma County Fire Emergency Services Santa Rosa

***Department changed name from the Department of Emergency Services 3/2010***

Secretary-Confidential - Provide executive secretarial support to the County Fire Chief and secretarial support to the three divisions within the Department. Responsibilities include:

*Outlook calendar management for Chief, Assistant Chief and first responders.

*Meeting preparation and coordinator. Schedule internal/external meetings and trainings with locations and or corresponding travel arrangements.

*Take and transcribe meeting minutes.

*Prepare and submit agenda items for the County Board of Supervisors meetings and for internal/external meetings.

*Contracts/Agreements, Records/File Management, Reprographics, Facility Operations and Conflict of Interest Coordinator.

*Compose and edit correspondence.

*Form development for internal and external web-based usage.

*Create/modify reports, produce graphic and statistical reports.

*A/P and A/R; petty cash officer.

*Perform a variety of special projects.

*Payroll Clerk.

*Purchase/maintain office supplies and equipment.

*Disburse and process mail.

*Backup to the Accountant II and Account Clerk II.

*Excellent customer service (via in person, 3-line telephone system, email) with a smile!

01/99 - 08/00 (1 yr. 7 mo.) Sonoma County - Dept. of Emergency Services Santa Rosa

Clerk Typist III-Confidential - Provide clerical support to Department Director and three divisions within the department.

*Receptionist, customer support, process and distribute mail.

*Prepare and distribute departmental agenda packets for the County Board of Supervisors meetings, along with internal and external meetings.

*Contract, file and records management coordinator.

*Schedule conferences, meetings and appointments.

*Payroll Clerk; setup and maintain personnel/payroll records and reports.

*Compose/edit correspondence, develop forms for internal/external use.

*Purchase/maintain office supplies; operate/maintain office equipment.

*Delegate assignments to extra help employee's.

*Backup for the Accountant and Account Clerk II.

09/94 - 01/99 (4 yr. 4 mo.) Solano County - Health Social Services Fairfield Vallejo

Clerical Support Specialist - General secretarial duties; support a unit consisting of one Supervisor, one Eligibility Worker III, and six Eligibility Worker's.

*Create, modify, and update forms, logs, reports, and database entries utilizing WordPerfect, Word, Excel and County networking programs in a windows base environment.

*Operate/maintain office machinery; purchase/maintain office supplies.

*Process and distribute mail.

*Daily contact and interaction with the public; enforcing policies procedures while utilizing the confidential rule.

*Organize and introduce the established orientation for the daily groups of clients that are requesting assistance.

*Interview and supervise clerical aides.

01/91 - 09/94 (3 yr. 8 mo.) Herguth Laboratories, Inc. Vallejo

Data Processing Clerk

*Receptionist and excellent customer support.

*Data entry (various programs). Input customer samples and results for individual or multiple oil analyst testing. Print and mail or transfer data via network/internet.

*Price/bid test's over the telephone or in person.

*Radioactive material certified.

*Records management.

*Compose, fax, and mail reports.

*Operate and maintain office machinery.

07/84 - 01/91 (6 yr. 6 mo.) Perry's Bait Tackle Shoppe Vallejo

Retail Clerk - part time

*Cashier and customer support.

*General secretarial duties.

*Basic bookkeeping (A/P and A/R).

*Purchase and merchandise inventory.

EDUCATION

+Associate of Science- Business Information Processing/Microcomputer Applications

Solano Community College, Suisun, CA * 1990 (68 Units).

+Completed 8 Administrative ManPower-Skillsoft online courses - April 2010-Dec. 2010

COMPUTER SKILLS

Sonoma County network systems:

*TimeSaver, ePersonality and Krons - Payroll Processing

*BlueZone and Buy Speed, Famis - County Purchasing

*Versatile Web - Records Management

*SharePoint County-wide document sharing/access

Windows 3.1, 95, 98, 2000, 2007

Microsoft Office (Word, Excel, Outlook Express, PowerPoint, Access)

Adobe Acrobat - Professional

GroupWise Calendar

WordPerfect and Lotus 1-2-3

SPECIAL SKILLS

Self Starter, Organized, Detail Oriented, Adaptable, Dependable, Quick Learner, Excellent Customer Service, Supervisory Experience

TEAM PLAYER!

Page of 2 09/2012



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