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Customer Service Manager

Location:
Erie, PA
Posted:
February 02, 2013

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Resume:

Buyer/Merchandising Specialist (Erie, PA)

xpedx a division of International Paper Company will be relocating its office to Buffalo, NY and my position of 16 years will be eliminated in Erie, PA. I am seeking to obtain a position in the Erie County, PA area.

Lisa M. Habas

PROFESSIONAL SUMMARY

Results-driven Procurement Merchandising Specialist with more than 20 years of progressive experience in procurement, customer service, inside sales, logistics, sourcing, quoting, merchandising, expediting, inventory management, distribution and planning.

Special Projects Implementation Customization and Management

Sourcing/Negotiating/Buying

Inventory Management and Replenishment

Providing Customer Service and Sales Support

Implementing Process Improvements

Quotations and Estimating

Develop Strong Business Relationships with Customers and Suppliers

Reducing Cost and Increasing Productivity

Major strength capabilities include strong leadership, excellent communication skills, attention to detail, action oriented, problem solving, decision making, highly motivated, priority setting, time management and follow through.

PROFESSIONAL EXPERIENCE

xpedx Erie, PA A division of International Paper Company

Packaging Merchandising Specialist 1997 -- Present

Purchasing, expediting, replenishment of customer specific inventory.

Direct liaison between key customers, sales team, management and suppliers.

Handling key accounts totaling more than $6 million dollars annually.

Improve inventory turns and increase profit margins through strategic buying and planning.

Provide expert sourcing and supplier negotiations.

Develop and improve strong business relationships with internal and external customers and suppliers.

Inventory management and reporting including pricing set up..

Execute superior customer service and sales support to key accounts.

Support for process questions and problem resolution.

Manage on-time delivery and JIT stocking programs.

JPC Incorporated Erie, PA

General Manager 1993 -- 1997

Coordinated and managed daily operations, procurement and supplier negotiations.

Managed accounts payable, receivable and payroll.

Responsible for hiring and training of staff.

Healthcare Management LLC Erie, PA

Account Manager 1990 -- 1993

Operated independent satellite remotely for anesthesiologist group.

Provided technical support and training for client's staff.

Managed accounts payable and receivable.

Barr Honda BMW Williamsport, PA

Service Manager 1987 -- 1990

Managed customer service and supervised service and parts departments.

Implemented diverse tracking and scheduling systems.

Divine Providence Hospital Williamsport, PA

Patient Coordinator / Office Manager 1984 -- 1987

Supervised ER department office staff.

Intake and triage of emergency patients.

Transcription of medical reports.

EDUCATION

Williamsport Area Community College Williamsport, PA

Business Management/Marketing 1982 -- 1984

PROFESSIONAL DEVELOPMENT

JDA Buyer/Analyst Certified Commissioned PA Notary Public

Signature Service ExcellenceTraining E Business Trained

Ethics and Compliance Training Microsoft Windows Champion

CPR and First Responder Certified Sales Training Seminars

PROFESSIONAL REFERENCES

Douglas Bolling -- Vice President xpedx PH: 716-***-****

Bradley Kope -- xpedx Sales PH: 814-***-****



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