Customer Service Assistant
Resume:
State College, PA *****
******@***.***
Gerard H. (Trace) Poll
Objective
To obtain a clinical fellowship year (CFY) position in Speech-Language Pathology
Education
The Pennsylvania State University University Park, PA
Master of Science, Speech-Language Pathology
Anticipated graduation May 2007
1987 The University of Chicago Chicago, IL
Master of Business Administration, Marketing, 1987
1982 The University of Chicago Chicago, IL
Bachelor of Arts, English, with honors, 1982
Clinical Experience
2007 State College Area School District State College, PAFull time 15 week externship experience concluding May, 2007Elementary and high school student caseload
2005-2006 Penn State Speech and Hearing Clinic University Park, PAConducted evaluations for children and adults in language, articulation, voice, and AAC.Conducted therapy for children and adults in areas of fluency, articulation, aphasia, cognitive-linguistic issues due to traumatic brain injury, and speech and language issues related to English as a second language.Conducted hearing and APD assessments and evaluations as part of audiology clinical rotation.
2006 Sugar Valley Rural Charter School Loganton, PAConducted screenings and evaluations for in language, phonology, pragmatics, and articulation.Conducted speech and language therapy for children grades K-7.Completed lesson plans, progress notes, Individualized Education Plans, evaluation reports, and medical assistance paperwork.
2006 Altoona Regional Medical Center Altoona, PAFull time graduate student intern in acute care and outpatient clinic during summer term.Conducted screenings, evaluations and therapy for children and adults in areas of swallowing, cognitive-linguistic deficits, language, articulation, and cleft-palate speech.Completed treatment plans, progress notes, and evaluation reports.
Research Experience
Master’s Thesis: Identification of Clinical Markers for Specific Language Impairment in Adults (2006)
2006 – 2007 Research Assistant for Dr. Carol MillerResearched language test sensitivity and specificity, analyzed data from adult reaction time study. Learned testing protocol for study on language impairment and auditory processing disorder.
2005 – 2006 Teaching & Research Assistant for Dr. Stacy BetzTrained to conducted research on changes in brain activity to varied language condition (event-related potentials). Teaching assistant for Introduction to CSD class.
2004 – 2005 Research Assistant for Dr. Robert ProsekInstalled and calibrated new voice and aerodynamic analysis equipment. Prepared lecture materials on fluency disorders.
Presentation
Poll, G. & Betz, S. (2006, November) Identification of clinical markers for specific language impairment in adults. Paper presented at the American Speech-Language Hearing Association Convention, Miami Beach, FL.
Certifications & Professional Memberships
ASHA Certificate of Clinical Competence: In Process
PA Department of Education Level I Teacher Certification: In Process
Certified in Adult and Child CPR
Member of the National Student Speech-Language Hearing Association
Prior Experience
1987-2004 Business Management Experience .Senior Vice President, Bank of America, Charlotte, NC. Experience managing teams of up to 24 professionals. Green Belt certified in Six Sigma quality process. Major budgetary and project leadership experience in payments systems, eCommerce, and telephone customer service.Director, Retail Product Management, Michigan National Bank, Lansing, MI.Marketing Manager, Citibank, Chicago, ILMarketing Consultant, Arthur Andersen & Co., Chicago, IL
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