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Customer Service Quality Assurance

Location:
Robbins, NC
Posted:
January 15, 2013

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Resume:

Kim Williams

Email: abqfzw@r.postjobfree.com

Address: PO Box 722

City: Robbins

State: NC

Zip: 27325

Country: USA

Phone: 910-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

1996 North Moore Road

PO Box 722

Robbins, NC 27325

abqfzw@r.postjobfree.com

Home Phone: 910-***-****

Mobile: 910-***-****

Kim Maness Williams

Objective

To obtain a position in which I can apply my professional experience in accounting, business administration, health care, human resources, sales and public administration.

Experience

8/2012 Present Sandhills Memory Care West End, NC

Administrator in Training

Working as Co Executive Director while training to obtain North Carolina Adult Home Administrator certification.

2/2010 8/2012 Elmcroft Assisted Living Southern Pines, NC

Staff Development/Business Office Coordinator

Responsible for interviewing, testing, hiring and orientation of assisted living and memory care facility. Entry and approval of Ceredian payroll, billing, accounts payable and receivables. Maintain employee personnel files per State requirements. Maintain and monitor financial records and reports. Oversee quality assurance and workers compensation for the facility. Manage and education of employees on company benefits. Assist marketing with tours of facility.

2002- 2010 SelfEmployed Robbins, NC

Insurance Agent

Independent sale of property, life and health insurance products with various insurance companies.

1/2008-11/2008 FirstHealth of the Carolinas Pinehurst, NC

Patient/Office Coordinator for Cardiac Rehab

Manage referrals and call patients to market the cardiac rehab program. Enter billing for patient visits and register patients. Complete Kronos payroll for cardiac rehab staff and order office supplies.

1/2006-1/2008 Pinehurst Healthcare & Rehabilitation Pinehurst, NC

Business Office Manager

Management of skilled nursing and rehabilitation facility office functions. Oversee admission processing, accounts payable, billing and collections of office. Verification of insurance, Medicare and Medicaid.

2003-2004 Wachovia Bank Asheboro, NC

Financial Specialist

Provide financial consulting to existing customers, assess long term needs. Provide quality customer service and develop new business. Processed consumer and home equity loans.

2000-2002 Morgan Stanley Pinehurst, NC

Financial Advisor

Marketing and sale of financial services including stocks, bonds, certificates of deposit, mutual funds, annuities and long term care insurance. Conducted group presentations of financial services.

19931999 County of Moore Carthage, NC

Child Support Enforcement Director

County Managers Award for Department of the Year in 1996

Plan, organize, direct, supervise and evaluate the child support program; work closely with the Courts and Sheriff; interpret and monitor the programs of the automated collection and tracking system to enhance collections; oversee fiscal responsibility of department; prepare budget and monitor expenditures; hold conferences and negotiate with judicial and legal officials to handle all court related activities. Presentations to public and commissioners.

19911993 National Golf Club, Inc. Southern Pines, NC

Accountant

Supervision of accounts payable, checking accounts and payroll. Monitor personnel functions.

19891991 Town of Southern Pines Southern Pines, NC

Tax Collector/Utility Billing Supervisor

Highest tax collection percentage in twenty-five year period placing Town in top ten in State in 1990.

Administration of the Towns tax collections, utility billing and customer service; establishment of office operational procedures, supervising of billing activities, development and implementation of programs to collect delinquent taxes and other revenues; arranging for utility maintenance as reported and maintaining all tax billing and related records according to the NC General Statutes; supervision of cashiers, deputy tax collector and utility billing clerks.

19871989 Saint Joseph of the Pines, Inc. Southern Pines, NC

Personnel Administrator

Responsible for all phases of personnel administration, computerized bi-weekly payroll and various accounting duties for the skilled nursing and home health division.

1983-1987 Quality Mills, Inc. Carthage, NC

Personnel Director

Interviewing, testing and hiring for garment manufacturing plant; implemented safety programs and filed insurance and workers compensation claims; supervised two payroll data entry operators.

Education

License

North Moore High School Robbins, NC

President of Future Business Leaders of America, Most Valuable and All-Conference Basketball, Student Council, Secretary of Class and Whos Who Among American High School Students.

University of North Carolina at Greensboro Greensboro, NC

. General studies including Accounting and Economics.

Elon College Elon College, NC

. Accounting and Business Administration

Greensboro College Greensboro, NC

BS Business Administration

NC Health and Life License

NC Property and Liability License

NC Medicare Supplement, Long-Term Care License



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