Karen Dahl

Email: abqf0k@r.postjobfree.com

Address: **** * ****** ***

City: Milwaukee

State: WI

Zip: 53220

Country: USA

Phone: 414-***-****

Skill Level: Experienced

Salary Range: 40,000 to 50,000

Willing to Relocate

Primary Skills/Experience:

As an experienced collections agent, I can prevent your company from taking losses and make an immediate contribution to your company s bottom line. My background includes a proven track record for collecting outstanding receivables and leading a team with superior customer service.

Educational Background:

Accounting Degree

Job History / Details:

Dear Hiring Executive:

Knowing how important it is to build a successful credit / collections team, I am enclosing my resume, which briefly outlines my qualifications for a supervisory role.

As an experienced collections agent, I can prevent your company from taking losses and make an immediate contribution to your company s bottom line. My background includes a proven track record for collecting outstanding receivables and leading a team with superior customer service. Results include:

Implemented ACH process to 100 per month by creating performance bonus program.

Led team to increase revenue for the department through payment fees by more than 250 per month.

Recommended use of Accurint Nexus-Lexis system, which reduced use of outside collection agencies and reduced skip trace labor expenses internally by 50%.

Reduced 90-day-past-due commercial accounts by 50% at Airgas Safety.

My experience enabled me to create structure for the company, (Fiduciary) allowing them to utilize their own abilities to collect their accounts by developing procedures and policies to improve business and operation results.

(Generating Cost Savings)

In order to achieve these results, I continually motivate and mentor our collections team and initiate a variety of performance incentives and bonus programs in conjunction with my department director. In addition, I regularly assess existing systems and implement new methods to reduce delinquency rates, while maintaining exceptional service.

I am eager to apply my commitment to team leadership and bottom line results as a contributing member of your management team and welcome the opportunity to discuss my qualifications and ideas with you further. Should you desire additional information, I will promptly respond upon request.

Thank you for your time and consideration. I look forward to hearing from you soon.

Sincerely,

Karen Dahl

(Salary Requirements Open to discuss)

Karen Dahl

1616 E 55th Street #211

Chicago, IL 60615

abqf0k@r.postjobfree.com

Education

Bachelor of Science in Business and Accounting, 2012

UNIVERSITY OF PHOENIX

Associate of Arts in Accounting, 2009

UNIVERSITY OF PHOENIX

Computer Skills

Proficient with Symitar, Card source, Word, Excel, PowerPoint, Peachtree Software, Yardi Accounting system, CMS, Lexis Nexis, Pacer (Bankruptcy),SAP and Access.

Recognized for professionalism, positive mental attitude, commitment to excellence, and demonstrated ability to communicate and interact effectively with senior management, associates, and customers .

Awards

Earned 2007, Essential Piece award for improving business performance and loyalty.

Ability to execute superior service in Credit and Collections Management. Talented in problem solving, providing leadership and great communication skills.

Credit/Accounts Receivable/Collections 15 Yrs. Experience

Industry: Credit - Loans - Collections - Retail Sales - Banking - Financial Services-Manufacturing

Manage Others: Yes

Accomplishments

Good communicator, and possess strong decision-making skills.

Good team player and ability to lead a team.

Experienced providing coaching and feedback to employees. Ability to manage Internal and External customer issues in a responsive, timely, and

accurate manner to achieve maximum customer satisfaction.

Customer Focus

Employment History

Airgas Safety (2011-2013)

W185N11300 Whitney Dr.

Germantown, WI 53022 United States

Credit and AR Analyst and Team Lead/SAP Trainer for Dept.

Home Care Medical (2010-2011)

New Berlin, WI United States

Commercial Collector/Private Pay

Payday Loan Store(6 direct reports) (2010)

Loan Store and Call Center

Milwaukee, WI United States

Assistant Store Manager

Temporary Work Manpower (2009-2010)

Milwaukee, WI United States

Customer Service/Collections Call Center

Fiduciary Real Estate (2 direct reports) (2008-2009)

Milwaukee, WI United States

Collections Manager

Prime Financial Credit Union (2002-2008)

Cudahy, WI United States

Lead/Senior Financial Adjuster

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