Ruth Fennell

Email: abqboi@r.postjobfree.com

Address: **** **** *** ***

City: Gallatin

State: TN

Zip: 37066

Country: USA

Phone: 615-***-****

Skill Level: Management

Salary Range: $65,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Ruth Fennell

Gallatin, Tennessee

615-***-**** (H) * 615-***-**** (C)

abqboi@r.postjobfree.com

www.linkedin.com/in/ruthfennell/

Training, Human Resources, Management and Leadership Development

Accomplished goal-oriented, driven-to-succeed professional with over 22 years of experience in diverse fields provides excellent leadership, management, negotiation, organizational development, strategic thinking and creative problem-solving expertise. Has solid consulting, communication, coaching, facilitation and presentation skills. Offers invaluable experience in change-management, training, human resources and leadership development. Exemplifies customer-focused and self-directed mindset.

AREAS OF EXPERTISE

* Training * Human Resources * Management * Teambuilding * Leadership Development * Instructional Design * Project Management * * Customer Service * Business Development * Document Creation * Relationship Building * Strategic Planning * Process Improvement * * Succession Planning * Consulting * Generational Workforce Demographics * Intellectual Capital Retention * Volunteer Coordination * * Roles and Responsibilities * Needs Assessment and Analysis * Career Development * Change Management * Experiential Learning * * Cross-functional and Cross-departmental Partnerships * Creative Problem-Solving * Critical Thinking * Industry Research and Trends *

PROFESSIONAL EXPERIENCE

Scale New Heights / Loving Senior Transitions - Gallatin, TN 3/03 to current

Training, consulting and speaker services.

PRESIDENT, CEO

Facilitate training and consulting services for National Association of REALTORS(R) (NAR(R)) designation courses nationwide. Design and deliver customized programs, including Concierge Customer Service and The Growing Seniors Market.

* Delivered training to thousands of participants in 13 states, presented at conferences for groups in GA/AL, TX, SC, FL, and NJ.

* Received Distinguished Service Award from NAR(R) / Real Estate Buyers Advantage Council (REBAC(R)), 2008.

* Authored, Loving Senior Transitions: The Top Five Questions Baby Boomers Need to Ask to Help Aging Loved Ones with planning worksheets and 640+ website links to resources for individuals, employees, and customers.

Servpro Industries, Inc. - Gallatin, Tennessee 3/11 to 1/13

Provider of 24-hour emergency response to fire, water and loss mitigation.

TRAINING SPECIALIST, Franchise Human Resources and Stages (Business) Model of Development

Oversee and coordinate six Key Result Areas (Executive/Leadership, Financial, Human Resources, Marketing, Operations and Production) and nine components of Business Model for over 1600 licensed franchises of $1billion company. Facilitate quarterly Board meetings of 17 Franchise Business Owners who provide feedback and input on the Business Model for accuracy and relevance. Also, the primary Training contact for Franchise Business Owners for questions in the Executive/ Leadership and Human Resources Key Result Areas. Partner with other departments to produce HR documents and resources, website updates, create magazine articles, and update corporate manuals.

* Revised multiple SOPs, including criteria for Board membership, meeting planning, and travel.

* Analyzed budgets from 2009-2012 to research spending, over-budget costs, and recommended cost-savings solutions.

* Developed Franchise HR Staffing Process, including flowchart, process descriptions, and 60+ supporting documents.

Campaign County Headquarters - Yuma, AZ 8/10 to 11/10

Political party supporting (25) local, state and federal office elections.

FIELD DIRECTOR

Create processes (spreadsheets, manuals, etc.) for improved operation of local headquarters. Initiate development of improved technology (website, emails, etc.). Managed office and partnered with community groups to generate involvement from the community.

* Recruited and managed 239 volunteers assisting in grassroots campaign efforts, including organizing voter registration campaigns at businesses and schools and partnering with local organizations for candidate forums.

* Supported 16,082 targeted phone calls to constituents; coordinated distribution of over 7500 door-hanging bags with candidate marketing materials.

* Achieved successful, winning -clean sweep- of the ballot in Yuma County.

Reliant Realty / Exit Real Estate Solutions - Hendersonville, TN 6/07 to 12/10

Signature Realty Associates - Valrico, FL 9/02 to 8/07

Real estate consulting services to buyers and sellers.

BROKER / ASSOCIATE

Research, inform, support, and assist clients in selling and/or buying the right property. Conduct real estate designation, state licensing & CE training classes. (Prior to joining Reliant Realty, I was with several other local real estate firms, including Exit and as broker of Lakeshore Properties, LLC.)

* Closed approx. $14,600,000 worth of property in first 56 months.

Capital One - Tampa, FL 6/98 to 5/02

Financial and credit card services.

IT UNIVERSITY TRAINING MANAGER / MANAGEMENT DEVELOPMENT CONSULTANT AND TRAINER

Partnered with corporate Competency Planning and Development in course development and content revisions. Conducted needs assessments and revised programs as appropriate. Assisted in formulation of Development Action Plans. Acted as one-on-one coaching resource to managers, supervisors, and associates. Delivered multiple management programs and team-based interventions involving Situational Leadership, behavior gap analysis, giving/receiving feedback, behavioral competencies and interviewing techniques.

* Managed -virtual- team of training associates in Tampa, Dallas, Seattle, and Richmond, VA.

* Consulted and coordinated training for 200+ IT associates at multiple sites in U.S., plus provide support to U.K. operation, resulting in projected savings of $500,000+ for year 2000 and of $1,000,000+ for year 2001.

* Completed Master`s Certificate in Project Management from George Washington University School of Business, 2001.

Arbitration Forums, Inc. - Tampa, FL 7/97 to 4/98

Arbitration services between insurance company members.

NATIONAL TRAINING MANAGER

Restructured and energized Training Department with a focus on transitional business needs, ROI, and change management during corporate restructuring. Supervised development and delivery of numerous modules for new and current employees, including software application program. Designed and delivered multiple workshops for managers and supervisors. Provided management and employee coaching with an emphasis on professional development.

* Managed staff with budget in excess of $300,000.

* Designed and coordinated SME-delivered training for approximately 100 associates based on new job structures delivered in two locations, Atlanta, GA and Denver, CO.

* Program Chair of Train-The-Trainer certification workshops at Society of Insurance Trainers and Educators national conference, 1998.

KASET International (now Achieve Global) - Tampa, FL 4/96 to 7/97

Customized training and consulting learning solutions.

CUSTOM PRODUCT DESIGN MANAGER

Designed and revised course materials, including participant materials, facilitator materials, etc. in response to client needs. Conducted appropriate needs assessment, including facilitating focus group interviews, in order to determine appropriate learning outcomes and methodologies.

* Designed customized programs for clients such as Texaco, Boulder Station Casinos, and America Cellular Communications.

* Presented at Society of Insurance Trainers and Educators national conference on training design and development.

USAA Insurance - Tampa, FL 1/90 to 4/96

Insurance, banking, investment, retirement and financial services to current and former military members.

PERFORMANCE CONSULTANT

Facilitated classroom management, administration and instruction of courses in technical and soft skills programs. Conducted needs assessment and development of in-house seminars with application of adult learning methods. Provided counseling in coaching and teambuilding. Conducted adjuster licensing class for new associates with 100% pass ratio of state exam. Taught Insurance Institute of America (IIA) courses in management and supervisory skills.

* Selected -Instructor of the Year,- 1991.

* Chosen for Loaned Executive program to United Way, 1992.

CAREER NOTE: Previous roles include Bodily Injury/Property Damage Adjuster for USAA Insurance (FL), Claims Representative/Adjuster at Shelter Insurance (AR) and Police/Fire Dispatcher for San Carlos (CA) municipal government.

EDUCATION & HONORS

* Master of Arts in Adult Education - University of South Florida, 1994 with 4.0 GPA

- Member of Phi Kappa Phi, Pi Gammu Mu, Phi Kappa Theta, and USF Art and Sciences honor societies

* Bachelor of Arts in Women`s Studies and Psychology - University of South Florida, 1992

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