Amy Kaspar

**** ******* ****

Glen Dale, WV *****

abq9wi@r.postjobfree.com

304-***-****

Objective: A responsible, dedicated, innovated team player who seeks a challenging position were career and technical knowledge can be utilized.

Summary: Range of Experience

I have over 14 years experience in order processing and over 14 years in customer service. I have over 8 years experience in Telecommunications/Wireless/Data . I m also an experienced analyst. My experience includes ; Maintaining current knowledge of telephone, data related equipment and serviced. And recommending changes to maximize service to end users and minimize costs to customers. Also managing and resolving account level billing. Revenue protection/churn/account retention and generation. Also financial and cost analysis. Also handing all irate customer service issues.

AMPleasures:Owner

Aug 2010 - Dec 2012

Home based wed coffee order business. Responsible for all customers orders, payments, and if any complaints. Handling of all payments and tax work.

AppleBee s : Server/Fry Cook

September 2008 to March 2009

Responsible for all customers needs and placing orders. Accepting payments to perches. Handing any issues customers might have with food related issues. Handling all money payments during shift.

TA, Travel Centers of America: Server

July 2008 to Sept 2008

Responsible for all customers needs and placing orders. Accepting payments to perches. Handing any issues customers might have with food related issues. Handling all money payments during shift.

Sprint/MCI November/December 2008

FBI project, help desk

ARG: Client Services Specialist/ JR. Project Manager

May 2007 to May 2008

Responsible for all incoming calls, including being on call 24 hours for any technical issues that might happen. Opening trouble tickets with various vender's, also for following up with those issues. Placing all orders and processing them for all customers. Responsible for assisting SR project manager to set up new offices with all telecommunications/data to be installed. Making subject ions to customers on which equipment would better suit their needs. And also experienced in educating customers on any issues they may have and how to better understand their new systems.

Creative Touch Interior, Scheduler

July 2006 to May 2007

Responsible for all incoming calls from customers. Setting up all inspections for new/current home owners. And to schedule all repairs, requested by customer and various warranty departments Handling all irate calls for customers who were not satisfied with any installs or repairs.

Maximus: Telecom Consultant Analyst 1

August 2004 to February 2005

Responsible for all incoming calls, including being on call 24 hours for any technical issues that might happen. Opening trouble tickets with various vender's, also for following up with those issues. Placing all orders and processing them for all customers. Assisting manager to set up new offices with all telecommunications/data to be installed. Making subject ions to customers on which equipment would better suit their needs. And also experienced in educating customers on any issues they may have and how to better understand their new systems. Also responsible for 197 offices, including corporate headquarters with all billing issues, making payments for all offices and requests to vender's with billing errors to be corrected and refunded if necessary.

XO Communications: Complex Care

March 2002 to July 2004

Responsible for all incoming calls, including being on call 24 hours for any technical issues that might happen. Opening trouble tickets with various vender's, also for following up with those issues. Placing all orders and processing them for all customers. Assisting manager to set up new offices with all telecommunications/data to be installed. Making subsections to customers on which equipment would better suit their needs. And also experienced in educating customers on any issues they may have and how to better understand their new systems. Managing all open trouble tickets till issues are resolved. Assisting in training new employees with all systems and order processing.

Professional History:

Voicestream Wireless to April 1999

Omni Point, May 1998 to Novmber 1998

Collections of over due accounts. (Omni Point then became Voicestream)

IRS, January 1998 to May 1998 (seasonal)

Data entry of all tax returns

Inter Media Marketing, July 1996 to Feb 1998

I worked as a subcontractor for Bell Atlantic, taking all incoming calls for disconnetion of services. Also helped as an asst. trainer.

Dorney Park May 1983- Sept 1983

Customer service at food stand.

Certificates in

Excel, Customer Enthusiasm, and Visio Training

Technical Experience:

All windows programs

LINX,SIMS,IPS,CAMS,SAVILLE,INFOSTORE/BRIO Remedy,Egain, Siebel 7, Orcal, PIMS, DOSS, Emerald, Einstein, MASS 200 (Accounts payable) Accurint ( Fraud prevention system) Power Term, Filmmaker, Trillain, Visio, Excel, Lotus 123, All Microsoft.

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