Human Resources Customer Service

FRANK R. RAMOS

**** ***** *********, #** . *****, NY 10451

718-***-**** . *******@*********.***

EDUCATION

Fordham University at Lincoln Center, New York, NY

Master of Science in Education., Adult Education and Human Resources

Development

City College of New York, New York, NY

Bachelor of Arts in Sociology, Minor in Business

EXPERIENCE

Human Resources Consultant - Karl Kemp & Associates, Ltd.

2009 - 2011

Provided guidance in the revision/administration of a productive commission

structure for the sales staff. Developed and administered a customer

service training system for the sales division. Re-organized the inventory

system for the company's product line.

Senior Human Resources Field Generalist - 180 Connect, Inc.

2005 - 2008

Worked with field operations to implement Human Resources strategies and

initiatives for North America's largest provider of residential

installation services for direct broadcast satellite and cable companies

(eg. Cablevision, ComCast, Time Warner, Adelphia). Coordinated company

policy, legal compliance, employee relations, compensation, benefits,

organizational development, employee satisfaction, performance management

and learning and development activities to maximize employee resources.

Assigned field operations areas included New York, New Jersey, North and

South Carolina, Florida, Michigan, Louisiana, Texas and California.

Human Resources Generalist/Consultant - Freelance

1995 - 2005

Contracted to implement various human resources functions, serving as

Recruiter or Generalist for a range of companies. Major clients included

Columbia University, Snelling Search, Mt. Sinai/N.Y.U. Health, McGraw-Hill,

Nextel Communications, Inc., Citibank, Englewood Hospital, PNC Bank,

American Red Cross of Greater New York, Children's Television Workshop and

more.

Recruitment Manager - Cablevision of New York

1988 - 1995

Achieved high volume recruitment goals within tight deadlines for managers,

supervisors, sales/ customer service reps, cable TV technicians, systems

analysts, construction, warehouse, and clerical support staff for start-up

Cable TV company serving Bronx and Brooklyn. Developed referral sources

through job fairs, advertising campaigns and open houses. Acted as

employment liaison to community agencies and local colleges. Scheduled and

conducted all interviews, background checks, and pre-employment drug

testing program. In the area of Employee Relations, counseled problem

employees, formulated progressive discipline plans, and conducted exit

interviews. These efforts helped to enhance productivity and reduce

turnover in a cost-effective manner. Supervised administration and

implementation of the corporate E.E.O./A.A.P. plan, improving

representation of minorities and females, provided a wide range of talent

to benefit the organization, and minimized any potential negative legal

consequences.

Personnel Administrator - Cannon International, Inc.

1984 - 1988

Recruited sales representatives, clerical support and construction

personnel for this mid-sized Real Estate development company. Interfaced

with management to appraise and analyze departmental effectiveness.

Organized orientation sessions for new employees. Conducted periodic

employee evaluation sessions to enhance employee productivity.

Significantly reduced conflict in multi-ethnic work force by instituting

company-wide "cultural awareness" program.

SKILLS

Language Skills: Bilingual English and Spanish

Computer Skills: Proficient in Microsoft Word, Excel & PowerPoint; Resumix,

Office Vision (HRIS) and Ceridian (HRIS)

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