Customer Service High School
Resume:
Jessica S. Van Driel
Fayetteville, NC 28314 *****************@*****.***
Summary
I am a highly optimistic, self-motivated woman who wants to give 100% to a professional job.
Qualifications
• Calling and answering phones has been a major part in three of my previous jobs. I have received
training just on phones from all of them.
I have been trained and am highly proficient in Microsoft Word, Excell, and Powerpoint.
I have done bookwork for years for my dad's logging company, using primarily Quickbooks.
Successfully created a “green” week in high school, as well as the weekly newspaper.
Was head of “Brawl for the Ball”, which raised over 1,000 pounds of food for our local food bank, over
$5,000 for the Ronald McDonald house, and also donations to local families in need.
Work Experience
-Customer Service Associate
Lowe's- Coeur d'Alene, Idaho
May 2012-March 2013
Highly trained in cashiering, as well as in customer service which included answering and calling on
phones and working the computers to find orders and help customers with any need.
Highlight: Was able to keep working full time while receiving chemo and radiation treatment for
Hodgkin's Lymphoma, and was also given a raise and offered a promotion.
-Telephone Interviewer
October 2011-February 2012
University of Idaho, College of Agricultural and Life Sciences-Moscow, Idaho
Was proficiently trained as a telephone interviewer who called citizens of Idaho to get their opinions on
crucial subjects, such as drinking and driving and the education system.
Highlight: Held a part-time job while still receiving a 4.0 in second year based college classes.
-Waitress and Barista
June 2010-August 2011
Mt. Cafe and Catering-Kellogg, Idaho
Came in as a barista, and moved up quickly to waitress and then up again to top waitress and trainer of
waitresses and baristas.
Highlight: Known as the “Ice Queen” because I always stayed calm under pressure while still
providing kind and friendly service.
-Cashier and Cook
Silver Rapids Water Park-Kellogg, Idaho
May 2008-August 2010
Successfully helped start the kitchen, as part of the first staff hired at the waterpark.
Highlight: Able to multitask by taking orders, cooking the food, and answering the phone for to go
orders.
Education
University of Idaho
Graduated the fall 2011 semester with a 4.0 in finance. Medically withdrew due to my cancer diagnosis
Kellogg High School
Graduated in 2011 with a 3.75 highschool GPA and a 3.5 college GPA with 22 college credits from
North Idaho College.
Participated in: Softball, Volleyball, NHS, Spanish Club, Girl's Week, and Leadership.
References
RN Mary Lee, Nurse at Kootenai Cancer Center
Pete Falzone, Head Cashier at Lowe's
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