Customer Service High School
Resume:
Tina Torruellas
Pennsauken, NJ 08110
Home 856-***-****, Cellular 856-***-****
*************@*****.***
To obtain a position in a company with excellent growth potential in an
CAREER OBJECTIVE
association with a higher leadership role.
SUMMARY OF QUALIFICATIONS
Needs Assessment. Customer Relations. Customer Retention. Managing E-
mail. Everyday Business Etiquette. Billing. Administration. Filing.
Inventory.
h Scheduled regular staff training to enhance product knowledge, improving
customer service.
h Developed a customized order entry process to meet customers' specific
ordering needs, improving accuracy, on-time delivery, and customer
satisfaction.
h Efficiently operated copy and fax machines to reduce equipment misuse.
h Received numerous accolades and letters of appreciation from customers and
visitors.
h Assisted with transition to new phone system by verifying standard
procedures.
h Promptly answered telephone calls to reflect professional corporate image.
h Verified quote system data with customer orders to ensure accurate
processing.
h Maintained records of departmental telephone information to reduce
misdirected calls.
EDUCATION
1997 Camden County Vocational & Pennsauken, NJ
Technical High School
EMPLOYMENT HISTORY
2010 to 2011 Freedom Mortgage Mt.Laurel, NJ
Jr. Processor
h Contacted customer by mail, telephone, and in person concerning
acceptance and rejection of application.
h Ordered property insurance and mortgage insurance policies to ensure
protection against loss on mortgaged property.
h Filed and maintained loan records.
h Submitted loan application with recommendation for underwriting approval.
h Data Entry and Verification.
h Prepare a checklist to assure the underwriting approval loan closing
documents data information matches.
2009 to 2010 Madison Credit Mt.Laurel
Appraisal support
h Responsible for order appraisal, scheduling appointments, emailing, filing.
h Contacting Vendors and customers for payment of appraisal report.
h Keeping track of the daily log of reports of what's coming in and going out.
h Handling a high volume of incoming calls between on a daily basis.
1998 to 2005 Upland Mortgage Philadelphia, PA
Appraisal Liaison
h Handling Detail work doing numerous small tasks within a short period of
time. making sure that small details are not left unattended.
h Responsible for ordering appraisals scheduling appointment, emailing, filing,
faxing, UPS/Fedex and solving problems with vendors and customer.
h Handled a high volume of incoming calls between 50-100 on a daily basis.
Internet Explorer
SKILLS h
h
MS Word
h
MS Office
h
MS Outlook
h
Windows NT/98/2000/XP/2003
h
Bi-lingual (English and Spanish)
h
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