Customer Service Representative

Kim Symczak

Contact

Tel : 321-***-****

e-mail : ********@****.***

Address

*** ****** **. **, **** Bay, FL 32909

Key Skills

Strong active listening & problem solving skills

Strong written and verbal communication skills

Proficient/Familiar with Microsoft Word, Excel, Power Point, Outlook

Proficient with Remedy Ticketing System

Possess ability to work in a team-orientated atmosphere or independently

Able to identify and resolve more complex issues promptly and accurately

Able to multi-task

Work Experience

Customer Service/Dispatcher

Harris Corporation

Melbourne, FL 32919 October 2006 to Present

Responsible for incoming high volume calls

Excellent ability to dispatch field technicians in a timely manner

Handled escalated customer calls

Meet or exceed deadlines and SLAs

Analyzed, developed and implemented more efficient processes

Contracted by Federal Agencies to dispatch field technicians to various site locations

Mentored and trained new Customer Service Representatives

Received numerous accolades and accommodations from customers, field technicians and

supervisors

Customer Service/Sales

Showcases

Cape Canaveral, FL 32920 May 2005 to October 2006

Took and made incoming/outgoing sales calls

Maintained client data base

Responsible for Inventory Control

Customer Service

Excell Agent Services

Rockledge, FL 32955 May 1996 to May 2005

Responsible for incoming calls for Directory Assistance

Supervisory position to include escalated calls

Certifications

2013 HDI Customer Service Representative – Certification Number

3_84298CRSEXAM

2010 SDP Customer Service Representative

2010 ITIL Foundations V3 Issued by EXIN

Education

1974 Tantasqua Regional High School Sturbridge, MA

1990 Dudley Hall Career Institute Worcester, MA

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