Administrative Assistant Customer Service
Resume:
Terri L. Crone-Husic
Steelton, PA 17113
Objective:
To obtain a more challenging position in my field of expertise where I can
further utilize my administrative and managerial background.
Work History:
PA Department of Revenue
Office of Chief Counsel
PO Box 281061
Harrisburg, PA 17128-1060
Research Analyst II/Office Manager
2010 to the Present (August 3, 2012)
. Coordinating and conducting research work in the development of more
effective and efficient methods for legal tax work and operational
processes in the Office of Chief Counsel.
. Perform full range of supervisor duties over a staff of one Research
Analyst I, two Legal Assistant 2's, one Management Technician, and
three Clerk Typist III's in support of attorney, paralegal and analyst
legal work.
. Review high profile, high dollar litigation reports as directed by
attorneys. Ensure that proper procedures. Ensure that proper
procedures were followed by taxpayer and forward documentation to
appropriate offices as needed. Review tax systems, OCC/RAPS, and
LawNet to obtain information about the case. Input and update
taxpayer and case information from pleadings and other legal documents
to LawNet so it could be viewed and used by parties in the litigation
such as other agencies.
. Prepared metric reports on work completed by the Office of Chief
Counsel to submit to the Governor's Office of General Counsel on a
quarterly basis.
. Develop proposals to revise existing business processes and implement
improvements based upon research.
. Develop reports including findings and recommendations based on
research of existing business processes and procedures.
. Responsible for all budgeting matters within the Office of Chief
Counsel.
. Responsible for all interviewing of potential candidates for the
Office of Chief Counsel and completed hiring process of new employees,
externs and attorneys, up to and including orientation of such.
Provided training as well.
. Determined units work priorities, set performance standards and goals,
evaluated work performance, resolved grievances and complaints.
. Resolved any and all problems for the entire Office of Chief Counsel
on a daily basis.
. Communicated all needs for the Office with other bureaus, agencies and
outside sources.
PA Department of Revenue
Office of Chief Counsel
PO Box 281061
Harrisburg, PA 17128-1060
Administrative Assistant I
2004 to 2010
. Serve as a liaison with the Office of Attorney General for Tax
Litigation Matters. I developed and currently maintain a program
whereby the Department responds to various OAG requests during ongoing
litigation. The aforementioned involves monitoring a case from the
time an appeal has been filed with Commonwealth Court, or the Supreme
Court, collecting/organizing data, and coordinating efforts between
various departments and agencies.
. Solicit information from Office of General Counsel Deputy Chief
Counsels, cull out timely and important issues, and prepare/submit
data to the Chief Counsel for review, comment, and presentation.
. Coordinate the public calendar for the Chief Counsel.
. Oversee the attorney evaluation (APECS) process for all attorneys in
the Department of Revenue's Office of Chief Counsel.
. Function as Assistant to the Chief Counsel.
. Responsible for the creation and preparation of an E-LMS training
module detailing the OAG Tax Appeals Process.
. Proficient at completing in-depth research of the Department's tax
systems, including but not limited to: Sales Tax, Employer
Withholding, Motor Fuels, Corporation Tax, and Inheritance Tax.
. Prepare reports for presentation to General Counsel, and the
Department of Revenue Executive Office.
PA Department of Revenue
Office of Chief Counsel
PO Box 281061
Harrisburg, PA 17128-1060
Clerk Typist III
2001 through 2004
. Prepare correspondence, speeches, reports, and court documents in the
appropriate format for presentation by an attorney.
. Compose cover letters and memos for attorney signature.
. Process documents to ensure that they are filed with the courts
adhering to established time limitations, thereby preventing the
Department from losing tax liabilities.
. Yearly maintenance/purging of central files.
. Responsible for creating new assignments in the OCC/RAPS System, and
ensuring that all relevant documents/information are imported and
accessible in said system.
. Provide secretarial support to three or four full-time attorneys, as
well as maintaining and controlling all attorney records/assignments,
and correspondence.
PA Department of Revenue
Office of Chief Counsel
PO Box 281061
Harrisburg, PA 17128-1060
Clerk Typist II
1993 through 2001
. Provide secretarial support to three our four full-time attorneys.
. Coordinate and schedule meetings for assigned attorneys.
. Make travel arrangements, and prepare travel reimbursements.
. Prepare/process invoices for court and educational fees.
Equitable of Iowa Insurance Company/Comprehensive Financial Services
North Duke Street
York PA
Administrative Assistant/Office Supervisor
1985 through 1993
. Oversee all phases of running the office.
. Review and process insurance, annuity, disability, and mutual fund
applications.
. Train new agents.
. Review, process, and authorize monthly production reports, and
billings.
. Troubleshoot all problems.
. Provide customer service for policy holders.
. Prepare and authorize forms for the licensing of agents.
Education:
Central Dauphin East High School
Business Administration, June 1979
Extracurricular Activities:
. Fundraising coordinator for Price of Peace School and athletic
programs.
. Volunteer for charitable church functions.
References:
David R. Kraus Supervisor 717-***-**** (W)
Chief Counsel
PA Department of Revenue
Thomas J. Gohsler Co-Worker 717-***-**** (W)
Deputy Chief Counsel
PA Department of Revenue
Carol L. Weitzel Co-Worker 717-***-**** (W)
Chief Deputy Attorney General
Office of Attorney General
Contact this candidate